NEWS Some Players Unable to Connect to Ultima Online

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AirmidCecht

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With severe weather and damage in Virginia, the UO Team updated the official UO Facebook page and we pass this along to the UO community at Stratics:

Due to severe storms last night we are still experiencing some outages and our Customer Service ticket response may be delayed. Please bear with us. Thank you for your patience.
We will continue to update news and include our hopes that everyone is safe and staying cool in the Eastern US heat!
 
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Rowland Cox

Community Director | BioWare
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Jun 30, 2012
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Hi guys

The team is working hard to fix the issues after the storm last night. We are working to deploy a fix for the Classic client asap, with the enhanced client soon after that.

Please bear with us, and thank you for your patience.

Regards

Rowland Cox

Community Director
BioWare
 

Lug

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I was in the cavern of the discarded when I lost conn, and now I've been connecting to UO servers for the pass ten minutes... What are the odds that I survived? not good im sure.

That doesnt bother me, at this point the only thing i care about is a pet vs pet turney I wanta be a part of at 9 pm on legends... If I dont make it, my llama might turn purple!
 

Winker

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Hi guys

The team is working hard to fix the issues after the storm last night. We are working to deploy a fix for the Classic client asap, with the enhanced client soon after that.

Please bear with us, and thank you for your patience.

Regards

Rowland Cox

Community Director
BioWare
Some one need to give this guy a title in his avatar, insted of Vistor. Mind you if he made more posts...

Only kidding thanks for the update :grouphug:
 

Bobar

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I take it it's only the log-in server affected? I have been unable to log in since 10.30 this morning (10 hours ago) so i guess all my characters will lose loyalty yet again?, and due to something outside my control.
 

Lord Obsidian

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I take it it's only the log-in server affected?
Yep, Shard list looks complete to me. Patch server seems to be ok, too.
(The shards themselves are not addressed over DNS and thus should remain unaffected as long as they are up and connected to the net.)
 

BigEv

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I still cant passed loggin in to even get to pick a shard :( says try again later :(
 
D

Druido2

Guest
Hi guys

The team is working hard to fix the issues after the storm last night. We are working to deploy a fix for the Classic client asap, with the enhanced client soon after that.

Please bear with us, and thank you for your patience.

Regards

Rowland Cox

Community Director
BioWare
Hello Rowland,

My question to you is this, If there was a storm last night, dont EA have any DR locations so that the servers remain up??? Or at least have you concider moving the server into a Colo facility that might have backup generators???
 

Rowland Cox

Community Director | BioWare
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Stratics Veteran
Jun 30, 2012
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Hi all

Our team is verifying the fix to the classic client right now - I will confirm here with good news as soon as I can.

Rowland Cox
Community Director BioWare
 

Lug

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Patched, but still cant connect to uo.

I'm getting worried. 3 hours until the pet vs pet tourny on legends...

I spent the most of my uo time during the last month looking, taming, and training llamas for this event.

Please remain focused and resolve this login issue, because I wanta win this pet event!
 

DevilsOwn

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Lug, unless it was cancelled yet again, it should have taken place last nite.... Sherry is still saying 29th

and have you guys tried Gareth's fix? worked for me :)
 
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Rowland Cox

Community Director | BioWare
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Jun 30, 2012
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The fix is has not taken, and is proving extremely difficult to resolve without power to our facilities. I'll keep you informed.

Rowland Cox
Community Director
 

Lug

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Lug, unless it was cancelled yet again, it should have taken place last nite.... Sherry is still saying 29th

and have you guys tried Gareth's fix? worked for me :)
Thanks Devilsown Gareths fix worked great. I'm still alive in game, and feeling like a complete arse about the pet event! :/
 

Lady Storm

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No wonder the con was so bad...... Took 5 trys and 10 minutes to get in and then was sooo lagged.................... Btw Hamsters need clean litter, changed regularly no smell should develope.... btw they tend to sleep alot durring the day. they are nocturnal critters....
 

MagicStar

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Damn i thought when poo was put in charge of uhall for the weekend only this forum would feel his wrath
Dude took down uo to get people here i guess to make it a busy weekend for himself
Lol