Ok here's my tale - I decided to open a third account - yes I'm nuts. I ordered the code through the UOStore. I received and email from EA congratulating me and welcoming me. That was nice.
I then proceeded to go to the new account area and gave my info - acct name, pw, billing info. When I tried to log in i got some message about 'suspended' or 'banned' (I don't remember the exact wording but those jumped out at me!.
I called support. First surprise was UO wasn't metioned by name - it was in "other" category. Didn't wait too long to get someone to help. As we were going over wht had happened - he asked me to "verify" my password. (bells, whistles and red flags all started up in my head) I asked if he actually expected me to give him my password. He said "mmmm well, it looks long and randomly generated - is that right?" I didn't say much at that point.
From there he "discovered" my billing info was missing. He then put all that in and said i was good to go. Excitedly I again tried to log on. Yep, got the same no-can-do message as the first time. I called support.
This time after rechecking all info --- -and never being asked to "verify" my pw btw --- i mentioned that as i was looking at the subscription page that Mondain's wasn't registered. He asked for my key. After I gave him that he asked, "Where did you get this key? This is an invalid key". hmm Where did I get my key? UOSTORE you *&^%$!!!! No I didn't say it that way but i was tempted. I merely said UOStore - he gave me a new key which I used. He stayed on the line while i logged in - it worked!
The entire process took approximately an hour and a half and 2 calls to support. I've played several games. I have NEVER taken longer than 5 minutes after setting up an account to log in. I've NEVER had to call support in another game to get an account set up. My main acct in UO is almost 5 yrs old. My 2nd acct is about 4 or so. When i set those up it went slick and clean.
What the heck is up? Seriously?....