So here we go again.
EA billed for an account. There is money on the card, the card shows pending transaction for $13.93 for the renewal for that account. I have received an email from EA saying that my credit card was declined and the account is closed.
Last time this happened, I was told to wait till it posted and wasn't a pending transaction. I waited. I contacted EA. I was told they have no proof that it processed and they received the money and they couldn't give me game time because they have no proof, even after I sent screenshots and bill logs to show it. I was then told to cancel the charge.
I cancel the charge and my master account got banned. I'm not eager to replay this scenario, but it's extremely frustrating to see this happen over and over and over. I don't want to pay double for time I've already paid for that they're claiming card was denied on when it wasn't. But I still want to get my Christmas gifts and other things that that account does.
I will post an update on this if it goes to posted transaction, but really - this needs to get fixed.
EA billed for an account. There is money on the card, the card shows pending transaction for $13.93 for the renewal for that account. I have received an email from EA saying that my credit card was declined and the account is closed.
Last time this happened, I was told to wait till it posted and wasn't a pending transaction. I waited. I contacted EA. I was told they have no proof that it processed and they received the money and they couldn't give me game time because they have no proof, even after I sent screenshots and bill logs to show it. I was then told to cancel the charge.
I cancel the charge and my master account got banned. I'm not eager to replay this scenario, but it's extremely frustrating to see this happen over and over and over. I don't want to pay double for time I've already paid for that they're claiming card was denied on when it wasn't. But I still want to get my Christmas gifts and other things that that account does.
I will post an update on this if it goes to posted transaction, but really - this needs to get fixed.