Y
Yewish News
Guest
Is anyone else still suffering packet loss? I'm losing patience with EA now.
-
Hail Guest! We're looking for Community Content Contribuitors to Stratics. If you would like to write articles, fan fiction, do guild or shard event recaps, it's simple. Find out how in this thread: Community Contributions
-
Greetings Guest, Having Login Issues? Check this thread!
-
Hail Guest!, Please take a moment to read this post reminding you all of the importance of Account Security.
-
Hail Guest! Please read the new announcement concerning the upcoming addition to Stratics. You can find the announcement Here!
Packet Loss!!
- Thread starter Yewish News
- Start date
- Watchers 0
K
Kayne
Guest
I had a very similar problem the other night, after cleaning out all the junk files and running a defrag i noticed an improvement for a couple of days...back to being jittery again now though.
To find out your actual Ping/packet loss if you dont have uotrace - Start - Run - type CMD - type "Ping europa.owo.com -t"
let it run for a while and then hit Ctrl +C this will stop the ping and show the stats.
To find out your actual Ping/packet loss if you dont have uotrace - Start - Run - type CMD - type "Ping europa.owo.com -t"
let it run for a while and then hit Ctrl +C this will stop the ping and show the stats.
Y
Yewish News
Guest
Yes I work in IT support, so I have identified the issue already. And since I only get the issue with Europa server, one can draw a simple conclusion from that
But glad to hear I'm not alone.
But glad to hear I'm not alone.
G
Guest
Guest
yes, my ping jumps from 17 to 87 when it hits here:
IP Address : 82.44.128.110 [ 82.44.128.110 ]
ISP : Telewest Broadband
Organization : Telewest BIC WAN Hayes allocations - Hayes
Location : GB, United Kingdom
City : Hayes, 17 -
Latitude : 51°36'67" North
Longitude : 0°01'66" East
and I've got packet loss from there to EA.
Last time it was the same to Drachs too, not checked that this time as yet
yup, drachs too, Here's the trace:
<font class="small">Code:</font><hr /><pre>Host Name IP Address Hop Ping Time Ping Avg % Loss Pkts r/s Ping best/worst
* Unknown Host * 10.156.204.1 2 8ms 100% 0 / 13
nott-t2cam1-a-v113.inet.ntl.com 81.109.167.61 3 9ms 9ms 0% 13 / 13 8ms / 14ms
nott-t3core-1a-ge-013-0.inet.ntl.com 195.182.174.217 4 9ms 11ms 0% 13 / 13 8ms / 28ms
lee-bb-a-as0-0.inet.ntl.com 213.105.174.169 5 11ms 18ms 0% 13 / 13 9ms / 61ms
bre-bb-b-so-200-0.inet.ntl.com 213.105.175.26 6 21ms 19ms 0% 13 / 13 17ms / 25ms
bre-bb-a-ge-000-0.inet.ntl.com 213.105.174.225 7 15ms 23ms 0% 13 / 13 15ms / 52ms
osr01haye-tenge71.inet.ntl.com 195.182.178.138 8 17ms 15ms 0% 13 / 13 13ms / 24ms
* Unknown Host * 62.31.32.34 9 16ms 19ms 0% 13 / 13 16ms / 37ms
* Unknown Host * 82.44.128.110 10 84ms 125ms 15% 11 / 13 84ms / 333ms
* Unknown Host * 80.69.16.174 11 86ms 134ms 0% 13 / 13 82ms / 430ms
fert02-ixe-lhr.ea.com 159.153.156.10 12 83ms 88ms 0% 13 / 13 81ms / 115ms
* Unknown Host * 159.153.156.150 13 84ms 89ms 7% 12 / 13 83ms / 106ms
</pre><hr />
It's that telewest server. They're throttling us, I would dearly like to know why. Jeremy was told some drivel about 'fair usage policy', which doesn't apply, we're not doing peer to peer and it's not our isps that are restricting us.
IP Address : 82.44.128.110 [ 82.44.128.110 ]
ISP : Telewest Broadband
Organization : Telewest BIC WAN Hayes allocations - Hayes
Location : GB, United Kingdom
City : Hayes, 17 -
Latitude : 51°36'67" North
Longitude : 0°01'66" East
and I've got packet loss from there to EA.
Last time it was the same to Drachs too, not checked that this time as yet
yup, drachs too, Here's the trace:
<font class="small">Code:</font><hr /><pre>Host Name IP Address Hop Ping Time Ping Avg % Loss Pkts r/s Ping best/worst
* Unknown Host * 10.156.204.1 2 8ms 100% 0 / 13
nott-t2cam1-a-v113.inet.ntl.com 81.109.167.61 3 9ms 9ms 0% 13 / 13 8ms / 14ms
nott-t3core-1a-ge-013-0.inet.ntl.com 195.182.174.217 4 9ms 11ms 0% 13 / 13 8ms / 28ms
lee-bb-a-as0-0.inet.ntl.com 213.105.174.169 5 11ms 18ms 0% 13 / 13 9ms / 61ms
bre-bb-b-so-200-0.inet.ntl.com 213.105.175.26 6 21ms 19ms 0% 13 / 13 17ms / 25ms
bre-bb-a-ge-000-0.inet.ntl.com 213.105.174.225 7 15ms 23ms 0% 13 / 13 15ms / 52ms
osr01haye-tenge71.inet.ntl.com 195.182.178.138 8 17ms 15ms 0% 13 / 13 13ms / 24ms
* Unknown Host * 62.31.32.34 9 16ms 19ms 0% 13 / 13 16ms / 37ms
* Unknown Host * 82.44.128.110 10 84ms 125ms 15% 11 / 13 84ms / 333ms
* Unknown Host * 80.69.16.174 11 86ms 134ms 0% 13 / 13 82ms / 430ms
fert02-ixe-lhr.ea.com 159.153.156.10 12 83ms 88ms 0% 13 / 13 81ms / 115ms
* Unknown Host * 159.153.156.150 13 84ms 89ms 7% 12 / 13 83ms / 106ms
</pre><hr />
It's that telewest server. They're throttling us, I would dearly like to know why. Jeremy was told some drivel about 'fair usage policy', which doesn't apply, we're not doing peer to peer and it's not our isps that are restricting us.
Y
Yewish News
Guest
Who's your ISP, Virgin?
K
Kayne
Guest
Its your routing petra none of my pings go that high. Highest on mine is the europa server at a measly 45.
G
Guest
Guest
I'm only pinging 103 to Siege! I guess I'm going to be crafting tonight.
F
frodofeet
Guest
Yep, same problem here. Only started about an hour ago though. Was okay for a few days, but terrible lag about a week ago. Seems to be intermitent. I'm on Virgin BB (formerly NTL).
Oh, and I just lost a Tailor BOD because of it... Clicked yes to accept a BOD, but instead of getting one placed in my backpack, I lagged out for a few seconds, and didn't have a BOD when I came back
Oh, and I just lost a Tailor BOD because of it... Clicked yes to accept a BOD, but instead of getting one placed in my backpack, I lagged out for a few seconds, and didn't have a BOD when I came back
G
Guest
Guest
I ping 21 but got packetloss so i frezze up all the time!
G
Guest
Guest
I'm pinging about 8ms to Europa, so only unlucky ones being affected I guess.
G
Guest
Guest
It would be dependant on the level of traffic going through the routers on the path.
The vast majority of the packet loss problems are occurring during the evening, at the server's location (UK).
Currently, it's a little before midday. The problems will arise in about 6-7 hours.
The vast majority of the packet loss problems are occurring during the evening, at the server's location (UK).
Currently, it's a little before midday. The problems will arise in about 6-7 hours.
F
frodofeet
Guest
<blockquote><hr>
The vast majority of the packet loss problems are occurring during the evening
[/ QUOTE ]
Yeah this is what I am seeing. I've been in UO most of today, it was fine during the afternoon, but has started lagging out again now from about 19:30/20:00.
p.s. Here's my trace, as you can see my ISP NTL is fine. There are definate problems around hops 9-11, and 12 & 13 slow down. Anyone know who would be responsible for these servers?
<font class="small">Code:</font><hr /><pre>
tracert europa.owo.com
Tracing route to central-eu1.owo.com [159.153.156.138]
over a maximum of 30 hops:
1 1 ms <1 ms <1 ms 159.153.156.138
2 9 ms 8 ms 8 ms 10.191.208.1
3 26 ms 32 ms 10 ms renf-t2cam1-b-v125.inet.ntl.com [80.4.64.245]
4 27 ms 10 ms 11 ms 62.254.190.210
5 17 ms 35 ms 10 ms ren-bb-b-so-600-0.inet.ntl.com [213.105.175.225]
6 13 ms 23 ms 43 ms man-bb-a-so-010-0.inet.ntl.com [62.253.185.170]
7 19 ms 39 ms 26 ms 212.43.162.202
8 19 ms 27 ms 20 ms osr02haye-tenge71.inet.ntl.com [195.182.178.142]
9 67 ms 204 ms 202 ms 62.31.32.34
10 294 ms 368 ms * 82.44.128.110
11 * 87 ms * 80.69.16.174
12 98 ms 98 ms 86 ms fert01-ixe-lhr.ea.com [159.153.156.2]
13 89 ms 88 ms 90 ms 159.153.156.138
Trace complete.
</pre><hr />
The vast majority of the packet loss problems are occurring during the evening
[/ QUOTE ]
Yeah this is what I am seeing. I've been in UO most of today, it was fine during the afternoon, but has started lagging out again now from about 19:30/20:00.
p.s. Here's my trace, as you can see my ISP NTL is fine. There are definate problems around hops 9-11, and 12 & 13 slow down. Anyone know who would be responsible for these servers?
<font class="small">Code:</font><hr /><pre>
tracert europa.owo.com
Tracing route to central-eu1.owo.com [159.153.156.138]
over a maximum of 30 hops:
1 1 ms <1 ms <1 ms 159.153.156.138
2 9 ms 8 ms 8 ms 10.191.208.1
3 26 ms 32 ms 10 ms renf-t2cam1-b-v125.inet.ntl.com [80.4.64.245]
4 27 ms 10 ms 11 ms 62.254.190.210
5 17 ms 35 ms 10 ms ren-bb-b-so-600-0.inet.ntl.com [213.105.175.225]
6 13 ms 23 ms 43 ms man-bb-a-so-010-0.inet.ntl.com [62.253.185.170]
7 19 ms 39 ms 26 ms 212.43.162.202
8 19 ms 27 ms 20 ms osr02haye-tenge71.inet.ntl.com [195.182.178.142]
9 67 ms 204 ms 202 ms 62.31.32.34
10 294 ms 368 ms * 82.44.128.110
11 * 87 ms * 80.69.16.174
12 98 ms 98 ms 86 ms fert01-ixe-lhr.ea.com [159.153.156.2]
13 89 ms 88 ms 90 ms 159.153.156.138
Trace complete.
</pre><hr />
G
Guest
Guest
check my post above. Guess what, we have a match.
I looked them up on a 'who is by ip' site, 9 and 10 belong to Telewest.
IP Address : 62.31.32.34 [ 62.31.32.34 ]
ISP : Telewest Broadband
Organization : Telewest Broadband
Location : GB, United Kingdom
City : London, H9 -
Latitude : 51°50'00" North
Longitude : 0°11'67" West
No. 11
IP Address : 80.69.16.174 [ 80.69.16.174 ]
ISP : IXServices
Organization : Interconnect Exchange Europe Ltd
Location : GB, United Kingdom
City : West Drayton, 17 -
Latitude : 51°50'00" North
Longitude : 0°46'67" West
I looked them up on a 'who is by ip' site, 9 and 10 belong to Telewest.
IP Address : 62.31.32.34 [ 62.31.32.34 ]
ISP : Telewest Broadband
Organization : Telewest Broadband
Location : GB, United Kingdom
City : London, H9 -
Latitude : 51°50'00" North
Longitude : 0°11'67" West
No. 11
IP Address : 80.69.16.174 [ 80.69.16.174 ]
ISP : IXServices
Organization : Interconnect Exchange Europe Ltd
Location : GB, United Kingdom
City : West Drayton, 17 -
Latitude : 51°50'00" North
Longitude : 0°46'67" West
Y
Yewish News
Guest
Someone needs to get onto Virgin I guess. I might try give them a bell tomorrow, I suggest the rest of you do the same.
G
Guest
Guest
I've filled in a help form thing on the website, I got an automated 'we're looking into it' message. Sent them the Telewest server info and traceroute I posted in the thread.
used this link
used this link
F
frodofeet
Guest
ahhh yeah Petra Fyde, sorry forgot about your earlier post. Looks like we do have the same problem.
So, do you reckon this is something Virgin BB will sort out? If I remember correctly Virgin took over both NTL & Telewest?
Only thing I can think of is they've changed the routing and now have bottleneck issues? Sound possible?
I'll complain about this to Virgin, maybe if they get enough requests they'll take it seriously.
So, do you reckon this is something Virgin BB will sort out? If I remember correctly Virgin took over both NTL & Telewest?
Only thing I can think of is they've changed the routing and now have bottleneck issues? Sound possible?
I'll complain about this to Virgin, maybe if they get enough requests they'll take it seriously.
G
Guest
Guest
I've added the link I used, maybe if we all send them the information on the dodgy telewest servers they'll get the message?
F
frodofeet
Guest
Thanks for the link Petra Fyde.
I have now submitted a new enquiry. Hope they do something about it.
I have now submitted a new enquiry. Hope they do something about it.
Half our guild is having problems, and we're using different ISPs, so it's not just down to them I'd say. Not that it bothers me a great deal, have no motivation to login, especially if I'm going to run around freezing randomly 