Cuda, I had an awful time with that stuff.. did you enter your email associated with your account and then hit the 'forgot password' button? that will send you a temp password and then you go back, use that email again with the password they sent..... it should then let you in to the management page and your account will be listed in the drop down box (it will look like accountname_uo)
pretty sure that's how it happened.... when it finally did start working I just rode it, didn't pay much attention to the steps... but I do know that when I entered the correct email in the top right box things began to work