Jeremy (or anyone), Need Help!

[^Wolfie^]

Have a friend (sorry he doesn't use stratics so I'm his voice) who ordered from the online store a couple game tokens ie: name change and legacy. When we went to check his email, he noticed his wife and him had let the email go to 100% capacity and was not accepting new emails. He did NOT get the codes. What can he do now, who can he call, who can he email?

 

[sapphirediablo11]

wow i've never understood how people have been able to fill up their emails.... with the 5 gigs for free sites now its strange...

Ouch, lost the codes.... i believe there is a button on the site but i'm not sure on that one :|

Bumpity to keep it near the top for people to see

 

[Maplestone]

Call EA support (no I don't have the number handy) or email Jeremy ... I would imagine that if the codes have not been redeemed, it should be easy enough for someone to confirm who they are and ask for a resend of the email.

 

[kitiara-atlantic]

Most email servers will retry sending a message every 4 hours until a set time has expired (typically 48 hours). Unless your friend didn't discover this for days after he ordered the codes, it's likely that the EA email system that sends out the codes will try again after a few hours of the first attempt bouncing.

If that doesn't work, here's the phone number they have listed in their Help section:
1-866-543-5435

 

[a slave girl]

Have a friend (sorry he doesn't use stratics so I'm his voice) who ordered from the online store a couple game tokens ie: name change and legacy. When we went to check his email, he noticed his wife and him had let the email go to 100% capacity and was not accepting new emails. He did NOT get the codes. What can he do now, who can he call, who can he email?

Tell them check junk mail folder once my code got sent there.

If not there then they can call EA.

Ea can get them resent.

They will have to wait and call during normal business hours.

 

[Flutter]

It's no sweat. They will resend the same exact codes to you.
I had an issue with not recieving my codes once, contacted them they resent them without issue. Then a few days later I got the original emails lol...