hi, i got windows 7 just after christmas and have not been able to play uo ever since. initially it seemed to be that it just wouldnt patch but now after uninstalling and re installing i double click the shortcut and it shows loading but never appears.
This could be a problem with your graphics card Lucy. Can you post your machines specs?
Also did you just upgrade to Win 7 over the top of your existing Windows version [likely to be Vista], or was it a clean wipe then install of a full version?
The reason why I ask this is I had a similar problem with another game when I upgraded from Vista 64 to Win 7 64. I had to update most of my drivers because the game was actually running in the back ground and I had the same error "an instance of blah blah is already running" etc.
The not patching could be to do with your firewall or anti virus software. I use Norton 360 and had to clean reinstall/update after the Win 7 install to get my internet/game clients working properly.
Also one last thing, have you checked to make sure the game has put your user data and client files in the right place?.
Char data should be in - C:\Users\insert Administrators name here\Documents\EA Games
Your client if using 2D should be in - C:\Program Files (x86)\EA Games
And not in this one - C:\Program Files (x86)\Electronic Arts which is for the enhanced client.
Appologies if you have already done all of these things [your post doesn't say much about what you have tried]. I just thought the issues I had and the solutions that worked for me might be of some help to you
Good luck and don't lose heart, there IS a solution for you out there somewhere!