Broken Legacy Token Codes : what shall I do ?

[popps]

Alright, I think I am stuck hitting a wall here.

I bought some Legacy Token codes over the phone.

Got the e-mail with the codes.

Went into the game, pressed Help button-->Promotional codes.

Copied the codes (one at time, mind you) from the e-mail using CTRL-C and then pasted them into UO Promotional Code gump using CTRL-V.
That is, NO CHANCE to have mistyped them. I also made sure there was no space left after the last letter of the code. That is, I entered exactly the same codes I received with the e-mail.

No way. Codes do not work. Always get a failed code message as a result of applying the codes. For ALL of them.

Alright, contact ea support.

Well, after almost 2 weeks of messaging BACK and forth I get some replacement codes so I go to UO, apply the replacement codes .........and.......... they do not work either !!

So, ea support cannot help me.

I guess I will try Game Masters help, then.

So I page for Game Master help and get a reply saying :

Though we appreciate your page, Game Masters cannot assist with Billing or Account concerns such as the one that you are petitioning about.

Now, what should a customer then do ??

I tried ea support (dragged on for about 2 weeks !!) to no result.

I tried in game Game Masters support and nothing as well.

Can someone please tell me "what" support a customer needs to resort to in such cases ?

I am clueless (and feel helpless) at this point.

I just would like my damn Legacy Token codes to work !!

 

[Madrid]

Absolutely pathetic.

Sorry Popps. It's totally ridiculous that something like this hasn't been fixed and at least that you've been given the proper attention in dealing with the problem.

I can understand errors happening from time to time. What I can't understand is them not being addressed especially when it's a customer service related issue.

Try and PM one of the members of the Dev Team here with specifics of the issue and see if you get a response.

Best of Luck!

 

[Viper09]

Alright, I think I am stuck hitting a wall here.

I bought some Legacy Token codes over the phone.

Got the e-mail with the codes.

Went into the game, pressed Help button-->Promotional codes.

Copied the codes (one at time, mind you) from the e-mail using CTRL-C and then pasted them into UO Promotional Code gump using CTRL-V.
That is, NO CHANCE to have mistyped them. I also made sure there was no space left after the last letter of the code. That is, I entered exactly the same codes I received with the e-mail.

No way. Codes do not work. Always get a failed code message as a result of applying the codes. For ALL of them.

Alright, contact ea support.

Well, after almost 2 weeks of messaging BACK and forth I get some replacement codes so I go to UO, apply the replacement codes .........and.......... they do not work either !!

So, ea support cannot help me.

I guess I will try Game Masters help, then.

So I page for Game Master help and get a reply saying :



Now, what should a customer then do ??

I tried ea support (dragged on for about 2 weeks !!) to no result.

I tried in game Game Masters support and nothing as well.

Can someone please tell me "what" support a customer needs to resort to in such cases ?

I am clueless (and feel helpless) at this point.

I just would like my damn Legacy Token codes to work !!

PM Cal or Mes.