Alright, I think I am stuck hitting a wall here.
I bought some Legacy Token codes over the phone.
Got the e-mail with the codes.
Went into the game, pressed Help button-->Promotional codes.
Copied the codes (one at time, mind you) from the e-mail using CTRL-C and then pasted them into UO Promotional Code gump using CTRL-V.
That is, NO CHANCE to have mistyped them. I also made sure there was no space left after the last letter of the code. That is, I entered exactly the same codes I received with the e-mail.
No way. Codes do not work. Always get a failed code message as a result of applying the codes. For ALL of them.
Alright, contact ea support.
Well, after almost 2 weeks of messaging BACK and forth I get some replacement codes so I go to UO, apply the replacement codes .........and.......... they do not work either !!
So, ea support cannot help me.
I guess I will try Game Masters help, then.
So I page for Game Master help and get a reply saying :
I tried ea support (dragged on for about 2 weeks !!) to no result.
I tried in game Game Masters support and nothing as well.
Can someone please tell me "what" support a customer needs to resort to in such cases ?
I am clueless (and feel helpless) at this point.
I just would like my damn Legacy Token codes to work !!
I bought some Legacy Token codes over the phone.
Got the e-mail with the codes.
Went into the game, pressed Help button-->Promotional codes.
Copied the codes (one at time, mind you) from the e-mail using CTRL-C and then pasted them into UO Promotional Code gump using CTRL-V.
That is, NO CHANCE to have mistyped them. I also made sure there was no space left after the last letter of the code. That is, I entered exactly the same codes I received with the e-mail.
No way. Codes do not work. Always get a failed code message as a result of applying the codes. For ALL of them.
Alright, contact ea support.
Well, after almost 2 weeks of messaging BACK and forth I get some replacement codes so I go to UO, apply the replacement codes .........and.......... they do not work either !!
So, ea support cannot help me.
I guess I will try Game Masters help, then.
So I page for Game Master help and get a reply saying :
Now, what should a customer then do ??Though we appreciate your page, Game Masters cannot assist with Billing or Account concerns such as the one that you are petitioning about.
I tried ea support (dragged on for about 2 weeks !!) to no result.
I tried in game Game Masters support and nothing as well.
Can someone please tell me "what" support a customer needs to resort to in such cases ?
I am clueless (and feel helpless) at this point.
I just would like my damn Legacy Token codes to work !!