Ok guys, sorry if this has been discussed before. I had my old UO account on recurring billing but my card expired in June and I totally forgot about it so the account has been inactive since (though I never saw an email saying this?!) Anyways, long and short of it is I am now trying to add a new card to my old account but no matter what I do, I cannot access said old account. I've setup a new 'EA Account' and attempted to link my old UO account and it just keeps saying it isn't found?! I've tried entering my UO account details in to the 'Mythic Master' account and says it cannot find the name. Yet when I login to the account on the UO client it says it is inactive and that I need to update billing information so I know it still exists!
How on earth do I access that old account?! I have sent countless messages to UO support with little to no help what so ever! Could some one please help an old UO veteran here?
Thank you!
Kind regards,
Chris
Yes, that is the major trouble now currently, once any customer of Ultima Online finds out that they are booted it is too late. The billing information is one problen, the auto billing information cannot be edited! Even me with two attached accounts to my so-called master EA account. I get into the accounts see the two accounts, click to edit billing for one of the accounts to no avail. The ever useless picture of a WarHammer toon appears to the right (WarHammer System) basically. To the left you will see the auto-billing account options 12.99 (with the other time 3 month, 6 month auto billing periods) to check in. Underneath appears the gametime code option (With errorsa on expansion codes, this is a no go also!) When you click the "continue" button my browser reads internet error message, but then there is no actual internet problem. Billing must not be up as promised by EA as the billing website was down again last night. This is become one big, issue for all users involved.
Sorry any veteran returning, new player or longtime players had to experience any or all of these recurring billing, in game issues!
Do not listen to the associate that tries to make you download the ORIGIN program either. You may need to get onto asking for supervisors as the issues have increased. Have a decent bank, decent billing card as I do? Still you cannot get into the game. I think they should have a new 1-800 (toll free number) posted on the main uoherald.com web site in place of the (650) pay toll number.)
Even I noticed my old longtime veteran friend
Olahorand
Another time true tested veteran, I came back after leaving for over five years away from Ultima Online. I been back for almost two months now to all of this complete mess to occuur.
With free months of gametime offered and peoples' houses falling with all work comitted gone, a much large mess is evolving.
YOu placed game time in to earn the items, perhaps you wanted a weekend or days off with your family or downtime from UO. Maybe the work crafting, earning the items you have cannot simply be replaced with more game time quite simply. House spaces: especially keeps and castles are still rarer even as the population of users in UO fluctuates. I am certain this only creates a further strain on customer with no way of editing billing to get back into the game.
The workaround should be a simplified easy one, since they are meting out free time to everyone with time paid for within the past month.
Turn on every account regardless of missing billing information, if they have a invoice for a user for two accounts withgin the past month lapsed, turn on the two accounts out of courtesy to keep players active!
After all Stratics is here for all games, and other games and companies can be turned to if they are not loyal to the customer.
Not able to edit our own billing information to get back into the game, end user customers to be able to fix the problem the simple way the larger issue. Turn on all accounts even if they lapsed, especially if they can view the old information was recurring billing before the new system with EA was implemented (or attempted to be as is the current situation.)
Let the customer run the show, or reset the old billing inform ation web site, system back up which was flawless and do not try to re-invent the wheel (so to speak) I enjoyed the old system, had a old account, you could get in, EA did not have to give free time that people cannot access the game anyways. You could edit flawlessly, enter upgrade expansion codes in seconds and get in game using the new expansion right away! The old system mind you, worked perfectly! You could get issues fixed by a representative on the minute, access old accounts, regardless of the email attached to them.
I think we need to call and request all accounts that lapsed re-activated until they can fix the billing access issues. The free time should be implemented for customers automatically if given or offered. IDOCS, Houses in danger of collapsing system should also be halted completely, including any houses that went IDOC within the past week or two. EA I hope that you are listening and reading, very important because customers have truly be shafted in the process.
Can't have UO without BarneyWobba!
