Why are GM's so useless?

[UODJ]

Is it me or are they getting worse?

What a great job to have. 8 hours a day tapping a single button to fire off a 'sorry I can't help. Please refer to the database'

You don't even have to have a canned response that even comes close to the problem in question. Just pick one. Doesn't matter.


Hey Devs, you keep claiming a customer service priority. DO SOMETHING ABOUT YOUR GM'S.


/rant

 

[Viper09]

Well, what was the problem?

There is a long list of things GMs can't actually do. They are not all powerful and they are not able to alter the server, etc.

1. Will not alter a player's stats or skills, unless they have determined there is a correctable problem with the character.
2. Will not alter a player's appearance (hair/skin color or style).
3. Will not change a player's name unless said name violates our Naming Policy.
4. Will not alter landscapes for players and/or assist in placing a home.
5. Will not reimburse players for lost or stolen items/gold.
6. Will not interfere to keep a player from being killed or stolen from by another player, unless it is deemed necessary by the Game Master.
7. Will not teleport a player unless they are physically unable to get out of their current area.
8. Will not force shopkeepers to respawn inventory, or force monsters/other resources to respawn.
9. Will not resurrect a player.
10. Will not provide game internals such as how much time until murder count decays, how much more karma/fame before next title, how old a character is, etc.
11. Will not answer questions or gather opinions. All our gameplay information is on the http://support.ea.com web site.
12. Will not rename pets unless name is a violation of Rules of Conduct or Terms of Service.

 

[Restroom Cowboy]

Maybe you should learn how to properly page?

 

[Viper09]

There really does need to be a sticky on tips for how to page a GM...for those who don't think their wording thoroughly enough before paging.

 

[Restroom Cowboy]

There really does need to be a sticky on tips for how to page a GM...for those who don't think their wording thoroughly enough before paging.

nah...thats too easy.

 

[Coragin]

11. Will not answer questions

Must I point out the obvious here? lol

 

[Viper09]

Tis a good thing they don't use their time to answer questions. Otherwise the wait time would be even longer. Questions are what the play-guide, forums, friends, other players, etc are for.

 

[Coragin]

Tis a good thing they don't use their time to answer questions. Otherwise the wait time would be even longer. Questions are what the play-guide, forums, friends, other players, etc are for.

Examples of questions...

1. Can you please move me off of this tile in Fel? Im stuck
2. My toon is bugged and I cant use any skills at all, will you please fix it?
3. Another player is currently exploiting a bug to kill Slasher of Veils solo with no danger to himself. Could you please come investigate?
4. I cannot get out of my house and am stuck under the floor. Would you please come move me?
5. I said "Check 1,000,000" and 125 were placed in my bank. Can I keep them?
6. I would like to use "X" program I found on the web, is it legal? If you do not answer I will assume it is.

 

[Viper09]

Examples of questions...

1. Can you please move me off of this tile in Fel? Im stuck
2. My toon is bugged and I cant use any skills at all, will you please fix it?
3. Another player is currently exploiting a bug to kill Slasher of Veils solo with no danger to himself. Could you please come investigate?
4. I cannot get out of my house and am stuck under the floor. Would you please come move me?
5. I said "Check 1,000,000" and 125 were placed in my bank. Can I keep them?
6. I would like to use "X" program I found on the web, is it legal? If you do not answer I will assume it is.

Lol, lets look at that quote again:

11. Will not answer questions

1-4 are not questions to be answered. Those are requests to fix problems and report players. That is what GMs are there to do.

Numbers 5 is essentially reporting a bug and will be addressed as such. As obviously it is a bug where you asked for one check and get a multiple amount of them.

Number 6 will get a canned message as UO.COM has a page specially for that question.

By questions they mean: "How do I get runics?," "how to I raise my skill at 80?," and "how does this skill work?" and of course, your Number 6. They are your basic ask/answer inquires about game-play, related, etc.

Requests are asking for assistance for fixing problems, bugs, and related. Such as being stuck, bug in stats, items being stuck, exploits, reporting players, and so on.

 

[Lady_Mina]

just post 'hi , i have a problem' maybe that will get their attention.

Lol

I usualy get canned responses aswell..i checked their database and it did NOT provide me with an answer.

Those who did help send you a feedback link that doesn't even work...thank god for them cause how many would select 'your service sucks' if they could.

 

[Pwn3rg1z3r Bunny]

I hate GM's...I got stuck at Stygian Dragon due to him teleporting me to him and I just couldn't move...Anywho I page a GM telling him I am Physically stuck and don't want to help stuck out of this after I placed the keys down. I get a response saying...We have checked on your situation and see that your not physically stuck and you should ask a player or search vendors to help you with your situation.

 

[Raconteur]

UO has GM's? Ive yet to see one, probably because I fall asleep while waiting.

 

[TheOneAndOnly]

There is obviously a lot GM's are incapable of doing, but there sure as hell is a lot they could do, and if they can't they need to be trained to do so.

We are paying EA for a lack of customer service, and I feel like I have NEVER gotten my moneys worth when it comes to UO's customer service.

Every time I have ever paged a GM, regardless of what the issue is, they just forward me a link to the "knowledge base" which is minimally useful, and rarely helpful to the situation that *could* be resolved by a GM.

Yeah yeah, the GM's aren't just GM's in UO, etc. etc. But this is OUR game, and we are paying money to be neglected basically.

THANKS EA!

 

[Tiny Dancer]

I have found if you are specific with your issue and you tell them that the database did not help you they will generally answer you ingame... not always but usually. I got two to respond to me in about 30 mins last week due to needing something I broke in my house removed so I could go into customize mode.

 

[LordDrago]

I have found if you are specific with your issue and you tell them that the database did not help you they will generally answer you ingame... not always but usually. I got two to respond to me in about 30 mins last week due to needing something I broke in my house removed so I could go into customize mode.

QFT

The one time I received a canned response, I went back and looked at my request. To me it said what I wanted it to say, but to someone not already aware of my specific situation, it could easily have been read in such a way that what I was asking for was not (and should not have been) supported.

 

[Kiminality]

I have found if you are specific with your issue and you tell them that the database did not help you they will generally answer you ingame... not always but usually. I got two to respond to me in about 30 mins last week due to needing something I broke in my house removed so I could go into customize mode.

QFT

The one time I received a canned response, I went back and looked at my request. To me it said what I wanted it to say, but to someone not already aware of my specific situation, it could easily have been read in such a way that what I was asking for was not (and should not have been) supported.

Similarly, the only time I've ever received a canned response was when I got stuck somewhere. As sometimes happens, I had to type the nature of my "stuckness" or what have you for a GM.
I thought a GM fixed me, because I got popped out of the hole, but the page stayed open. An hour or something later, I got a canned message.
All other times, they've been most helpful.

 

[Scratch]

the following three pages all received the same " canned message" :

1. I have drank all my pepsi and the can is empty, please help me find a store to buy another one.

2. I have not changed my uo undies in over 11yrs, please send me a clean pair incase i get sent to the uo hospital tonite.

3. Has anyone seen Waldo?

It is obvious that gms as you call them dont even fire that canned message button, but instead a computer program with poor programming (not that ea has ever been good at it) that cant read the pages correctly and can not discern one post from the next......

give up on the gms are useless threads already....gms simply dont exist and are a figment of your imagination.

 

[o2bavr6]

It's for the same reason families are alike. It has to do with genetics.

In this case since the Devs are so useless it only makes sense that the GM's are useless as well.

Apple never falls far from the tree.

 

[ronxj6]

You could not be more correct! I had a problem where my pack animals did not make my last cross shard!. All the GM"S gould say was they can't do anything about lost items. My items are not lost, they are still on the other shard. OH aand I can't even waste 2 more x-shard tokens to get them back until tomorrow because of the 1 day wait period between x-sharding. There has to be atleast 1 GM who is not useless. Haven't found one yet though LOL

 

[RawHeadRex]

You GM's are GREAT !

Most underappreciated people in the game and they do so much.

Don't go changin' ...

 

[Lura]

Funny. I've had to page the GMs three times since Mondain's Legacy came out, and each time, I got a human response, and the GM actually helped me with my problem. They were polite and actually rather cheeful.

 

[KalVasTENKI]

You GM's are GREAT !

Most underappreciated people in the game and they do so much.

Don't go changin' ...

Scripter / HaXXor detected.

 

[RawHeadRex]

Scripter / HaXXor detected.

nah, not my style... plus something tells me even that wouldn't help me.
i was just trying to balance out the thread with some positive vibes.

 

[KalVasTENKI]

nah, not my style... plus something tells me even that wouldn't help me.
i was just trying to balance out the thread with some positive vibes.

Haha yeah I was just joking about

Good vibes brah.

 

[wee papa smurf]

UO has GM's? Ive yet to see one, probably because I fall asleep while waiting.

Theres not been one spotted since 23rd April 1999,

On a more serious note, we probably dont see them anymore because there all too busy beating down nubs in fel

 

[wee papa smurf]

Funny. I've had to page the GMs three times since Mondain's Legacy came out, and each time, I got a human response, and the GM actually helped me with my problem. They were polite and actually rather cheeful.

Who paid you? Can i get in?

 

[Nexus]

You know I used to complain about GM's. Not all I've had times where they showed up visible and helped me out, other times they'll just do the private chat bit, and the only time I've ever gotten a canned response was when paging on players for scripting, and I don't page on just anyone. I always give them the infamous lethal poison dagger test first. But there is one thing I realize that many don't. UO Doesn't have a dedicated GM Staff, they are shared with other EA/Mythic titles, I know DAoC at the least. When you have a small staff trying to keep up with all the rules and mechanics of multiple games it's easy to see where in some cases they simply do not know. Though I will give you the cases where it's obvious they didn't even take the time to investigate like with the poster that got stuck at the Stygian Dragon...