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Who do I contact?

S_S

Babbling Loonie
Stratics Veteran
Stratics Legend
UNLEASHED
We are switching from broadband to fiber optical at our house. Due to this, I am losing my email I've had for 20+years and my UO accts are connected to it. Who do I contact or where can I go to have my accts switched to a different email? I appreciate any help. :)
 

Omnicron

Stratics Legend
Stratics Veteran
Stratics Legend
UNLEASHED
We are switching from broadband to fiber optical at our house. Due to this, I am losing my email I've had for 20+years and my UO accts are connected to it. Who do I contact or where can I go to have my accts switched to a different email? I appreciate any help. :)
You should just be able to log into UO.COM and update your account information.
 

Pawain

I Hate Skilling
Stratics Veteran
Stratics Legend
UNLEASHED
When you log in to your EA account after a period of inactivity. It wants the code you made for EA, and it sends to the address.
When you try to change your email in settings you get this:

1755883251687.png

So good luck OP!

Under account Security and Privacy at EA you can maybe put a second email, but that also may send verification to the old email.

Even tho my Two- Factor ID is disabled, I still have to go to my email sometimes.

1755883520566.png
 

Petra Fyde

Peerless Chatterbox
Alumni
Stratics Veteran
Stratics Legend
OP said he is losing the email, not that he's already lost it. It should be possible to make the change before that happens?
 

Pawain

I Hate Skilling
Stratics Veteran
Stratics Legend
UNLEASHED
OP said he is losing the email, not that he's already lost it. It should be possible to make the change before that happens?
Ok, I thought it was gone already. Much easier to fix since you can verify.

Also OP, some providers let you keep an email for free. I still have an Earthlink one from 10+ years ago. I also pay 3 bucks a month to keep my Wife's email open on that provider.
 

S_S

Babbling Loonie
Stratics Veteran
Stratics Legend
UNLEASHED
OP said he is losing the email, not that he's already lost it. It should be possible to make the change before that happens?
She*

I went on FB and sent a PM there. They said I have to send an email to Support and they will have to be the ones to change it. I thought I'd read a long time ago that we cannot do this ourselves, it has to be done by the UO team.
 

S_S

Babbling Loonie
Stratics Veteran
Stratics Legend
UNLEASHED
Ok, I thought it was gone already. Much easier to fix since you can verify.

Also OP, some providers let you keep an email for free. I still have an Earthlink one from 10+ years ago. I also pay 3 bucks a month to keep my Wife's email open on that provider.
Sucks too because I've had this email for 20+ years.

1755885489453.png
 

Anon McDougle

Grand Poobah
Stratics Veteran
Stratics Legend
UNLEASHED
This is why it's important that the new team mends a relationship with stratics if even the tiniest percentage of players think this the go to place to ask such questions
 

Pawain

I Hate Skilling
Stratics Veteran
Stratics Legend
UNLEASHED
This is why it's important that the new team mends a relationship with stratics if even the tiniest percentage of players think this the go to place to ask such questions
Except the OP got this taken care of on an official link. Nice try.
 
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