[UO Herald] Latency Issues

[_zigzag_]

For those of you who are experiencing latency issues we wanted to let you know that we've identified an issue with an individual telecom company whose network is affecting performance of players whose service is routed through their network at any point, particularly on the East Coast. We're sorry for the inconvenience everyone and thank you for your patience as our team continues to work with this provider to resolve the issue.

More...

 

[~Antzy~Pantz~]

And that is all we asked for....AN UPDATE! Thank you!

 

[eccentricjules]

Thanks for the update. We appreciate it =)

 

[sapphirediablo11]

YES YES!!! OH YES!!! THANK YOU!!! WOOHOO!! YEA!!!

 

[GalenKnighthawke]

Thank you all very much for the update.

*bows*

-Galen's player

 

[Ironhand1]

Just wanted to say thanks for letting us know. I havn't been able to play in over a week because of this lag and missed a large portion of a very well put together event. I appreciate the update and good luck with the provider. I hope you can get them to make a change very soon.

 

[Lady_Calina]

*Hugs EAMythic*

 

[Nystul]

Not a fix, but its enough for me. This is about ALL I've been waiting for... Some communication!

 

[DevilsOwn]

I think this needs to stay near the top, so we don't get any more of or



gad, never used so many smilies

thanks for the update!

 

[Flutter]

At least they've found the problem. Hope it gets fixed FAST.

 

[sapphirediablo11]

Yea once again i have no lag, and have gotten all the way up in justice!! since some are still lagging MUAHAHAHH!!! i feel so cool now

 

[Flutter]

Yea once again i have no lag, and have gotten all the way up in justice!! since some are still lagging MUAHAHAHH!!! i feel so cool now

Yeah I've given some of that out myself. At least I am TRYING... sometimes I am dead before my screen lets me know I'm being attacked though.
*laugh*

 

[Maplestone]

*feels a great curiosity over the technical details of the glitch*

 

[Sunrise]

Thank you for the update!!! about time


Remember those Mice Like cheese!!!

 

[Pink Dragoness]

It was a welcome releif to read this on uohearld, thanks again. Ive been trying to communicate this to my mother which plays pogo every night, I just sent her laptop back to her, to tell her there wasn't a problem with her computer lol

 

[Nematode]

Not a fix, but its enough for me. This is about ALL I've been waiting for... Some communication!

Indeed so, EA. Now, its not that difficult to post something here, does it? The relieve to the player base brought by this simple statement is something advertising dollars cant achieve.

 

[Littleblue]

Glad to hear an update.

Although I myself haven't been experiencing any lag at home, I logged on at work today and it was quite laggy, considering I have a much larger pool of bandwidth at my office.

I hope this issue is resolved as quickly as possible.

This telecom better have their best techs on this one! From industry experience, I know it can be next to impossible to get any clear admittance of guilt from any telecom provider, so the hard part should be over.

 

[Salty Pete]

Where are all the "I'm cancelling my account!111!!!!" posts?

 

[Dermott of LS]

...

I don't know if they've put in an "answer" but if what I am tracing is the answer... it's worse than the problem!

Hope it gets fixed soon though.

 

[AirmidCecht]

Thank you.

 

[deadite]

I'm glad they've identified the issue.

Now maybe some of the trolls will go back to drinking all day and will stop trying to set records for most posts locked in one day.

 

[~Antzy~Pantz~]

Where are all the "I'm cancelling my account!111!!!!" posts?

Im still not renewing mine... I will let my one account go down tomorrow as scheduled. Sure we FINALLY got an update but that was far to long, terrible customer service is what they have and I refuse to pay them to work on other games instead of the one we pay for.
Glad you all got the update you were looking for, at least you know somewhere there may be a light...!!!!

 

[Pink Dragoness]

I was just running trace route on east coast, where I was running through Washington.car3 servers, changed at 6:45pm est time to running through the att servers. I logged on and can move with no freezing, I hope now pogo is running smoothly too.

 

[T_Amon_from_work]

Hot diggity! An update, at last! Thank you! If a fix is in the works I know it takes a while to trickle down thru networks if settings are to be altered.

I wait for the time which I can spend whomping nasty beasts' butts into the ground! It's been 2 long, frustrating weeks for me.

 

[Beastmaster]

Progress indeed. It looks like Level3 has been removed from the route. All my traces are consistently pointing to single IP addresses for Fert07 and Fert08 now. Not sure if all the fixes are in place but things are looking up.

 

[xxmoondancerxx]

Progress indeed. It looks like Level3 has been removed from the route. All my traces are consistently pointing to single IP addresses for Fert07 and Fert08 now. Not sure if all the fixes are in place but things are looking up.

I am on the east coast and my latency is still at 140. Was it higher?

 

[soze]

Where are all the "I'm cancelling my account!111!!!!" posts?

look....i understand the frusteration, and although it might be overreaching to say one might cancel their account, some might...all that was needed to calm down most people was communications

at any rate, the player community got what it needed, an update, which is what ive been saying all along,,,,just a simple update

look at how many people have posted positive messages since.

 

[love2winalot]

Dear EA, We told you not to rout thru those servers in that 3rd world country just because they had a discount.........But Noooooooooooooo

 

[Dermott of LS]

...

Apparently Level 3 should have spent some money on server structure rather than Sean Connery voiceovers.

 

[Maplestone]

My route's the same as it was (through sprintnet/144.223.246.6/fert07), but there's no lag tonight (fast ping, no packet loss).

(In case I forget to say it anywhere else: thank you)

 

[Dermott of LS]

...

Mine is a bit different (starts on Level 3 servers from Tampa to Atlanta then att to EA) and earlier was dropping packets and giving an even higher ping than before, but now it seems to have settled down. Should be smooth for me now.

 

[Harlequin]

That's good news!

From the technical prowess displayed in the forums, lots of folks understand that technical issues sometimes takes longer than expected to isolate and resolve. They also know that it's the network teams' job.

Folks just need some reassurrance that the issue is still being tended to. And because the network team do not communicate directly with us, folks are expecting to hear from you or the devs.

Even a simple "We want to reassure you that our network team are still working hard on this, they have the tracert reports you submited and can see where the general issue lies, but the exact cause is taking longer than expected to fix. We will update everyone on the progress or if there's none, at least once a day. We thank you for your patience" would suffice.

I apologize if I sound like a smartass and I really don't mean to tell you how to do your job. Just wanted to let you know what most folks would be happy with and please don't let us scare you away

 

[Jirel of Joiry]

Firstly let me say THANK YOU! For the update! :bowdown::bowdown::bowdown::bowdown::bowdown::bowdown:

I'm glad we ran down the problem. I'm so happy! Don't believe me check my mood meter thing.


As for Level3

Well let me dish on them. Level3 bought Wilcom aka Wiltel aka Williams Communications Group....They have a good system but most incompetant cheap MORONS anyone has ever seen. At least in bad ol WCG days they had good peeps,equipment but uber morons in upper level managment.

 

[Nenime]

I take it that parts of the internet traffic with Europa (continent) was going through this knot too. So we should be fine.

Thank you very much all who took part of finding and solving the problem. Good job. I assent to the view that communication can keep the player's impatience (mine for instance ) at bay. I will try to ammend my behavior in the future. *cough*

Thanks again.

 

[HD2300]

Where are all the "I'm cancelling my account!111!!!!" posts?

Indeed. There were none. Then there was a lot of them. Suddenly the issue got resolved. Strange. And now there are none again.

 

[Coffin]

I'm still pissed!!! YARRR

 

[Littleblue]

I forgot to say thank you!

I know what it's like to have infuriated users for a few weeks treat you like you are completely incompetent because you can't fix it NOW. Technology is great when it works, but when it doesn't, sometimes that takes more time than just plug-and-play.

Add in modern coporate structure and legal limitations on public communication and often times very frustrating situations arise. I believe our Dev Team is working hard on the new expansion, new content, and the current event arc. I bet there are many hours of overtime and not clocked work done while at home, crunching a problem.

 

[Sytherea]

Thank you sooooooo much for the update. Now please, PLEASE, let this whole episode serve as a reminder that even if you can't fix the problem, at least keep your paying customers informed. Some of us don't ask for much more than that.

 

[Basara]

BTW, for those of us in the eastern US (and probably a good number of the west-coasters), playing west coast servers - sprintnet was giving me some lag PLUS about 7-8% packet loss earlier, and it looked like it was centered on the Stockton, CA routers 2 or 3 steps upstream from the EA servers.

 

[Snakeman]

Glad some were fixed, others were made worse. (From the East Coast)

 

[jelinidas]

Oh no. Oh Hell No!

Does this mean ya'll are not quitting?

Does this mean I'm not getting your 'Stuff'?

If this happens, Im gonna.....






BOYCOTT!!!! Cancel Accounts!!!! pancake on Stratics!!!!
EA/Mythic has screwed me!!!!!!!!!!! Waaaagggghhhhhhhhh

/end sarcasm

 

[Beastmaster]

I tried playing awhile last night after my previous post in this thread and lag was still there. Most of the packetloss and lag had cleared up but it was still a hindrance. I was able to do some low level hunting (titans and cylcopeans in Despise) but still wouldn't venture to more hazardous areas. I could run 10-15 steps before hitting a pause of about 1 second. It is now playable but not satisfactory.

 

[Gandie]

They said they were working on it? Not that it was fixed yet? Give them some days lol!

 

[Snakeman]

Sure as made it worse for myself & some friends on the East Coast to you. Since you're "fix" we all lag out to no end, worse then before.. WTF is going on! This lag is all in the edge01 @ ea.com's router . Come on guys Please.. Don't fix one route & screw up the another .