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Thank you so much for you patience.
Since your issue is so urgent, did you try calling the customer service number listed
here in the very top post of the technical advise forum?
I am sorry that your issue has not been resolved and I cannot advise you since I do not have vista. Good luck and I hope someone will be able to assist you.
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If it were an issue customer service could actually assist me with, I would choose that option. Otherwise, it would be a total waste of time.
I have followed several of the links and scrolled through the stickied threads at the top and other then giving out a lot of 'did you know' info, there's not much helpful there if you are having technical problems that can't be resolved through normal channels.
Sorry if you folks don't want to hear that, but that's my opinion. I also think that many people are not so much frustrated with the game but are frustrated with the process of getting assistance when something is wrong.
I would suggest that IF my problem is Vista, then it is something the devs need to take into consideration because as more and more players get new computers, they will also get Vista. So, this is something that needs to be addressed for all future players that will be getting Vista.
How many of the players with the old system that are having problems with the game will end up getting new computers. How many of them will end up frustrated like me that EA software doesn't like Vista? It's a known problem with EA that Sims2 is not 'quite' compatible with dual core processors. If found that on their website after I bought a few expansion packs. Hmm...go figure.
So my main question is, when TSO moves over to be more Sims2, will they have issues with Dual-cores also?
The whole issue that I'm trying to bring up is that while EA is in the throes of 'revamping' the game, I believe that their team needs to consider how technical issues are handled and how they should be handled in the future.
I feel sorry for Lee in many ways because there is only so much 1 person can do to help the huge population of players in TSO. But problems as a whole need to be addressed in a much more efficient manner and more proactively.
I like what WoW does, Pirates of the Caribbean does the same thing. If you happen to crash during the game, you get a 'report error' screen automatically. You type in what you were doing and hit 'send'. It sends the time, date and technical info, plus your comments to their team. I think that's not a bad idea for EAland.
Just throwing that out there because assistance with technical problems has been a thorn in the side for as long as I can remember and really needs fixing along with everything else.