So you have to pay more to upgrade it and get time? Now I'm stuck waiting 30 minutes for a EA rep or for them to call me back sometime never.
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So you can't do a trial and use the $30 Stygian Abyss code on it?
- Thread starter Ray_Martin
- Start date
- Watchers 0
They asked me to email UOSupport.
info: Your approximate wait time is 35 minute.
info: Your approximate wait time is 22 minute.
info: Your approximate wait time is 5 minute.
info: Your approximate wait time is 1 minute.
info: Your approximate wait time is 0 minute.
info: You are now ready to chat with Ankit.
Ankit: Thanks for contacting EA Customer Experience, my name is Ankit. How may I assist you today?
you: Hey Ankit. I purchased Ultima Online: Stygian Abyss (New Account + 30 Days of Game Time), but when I try to apply it to my trial account it won't allow it to upgrade. It's asking to create another account.
Ankit: Hello.
Ankit: I understand your concern.I'll try my best to help you.
Ankit: May I have your first/last name to ease the conversation?
you: Ray
Ankit: Thanks Ray.
Ankit: You will have to contact the ultima online support and you will find a solution for it.
you: I bought it from you all, why can't you assist?
Ankit: Actually we have a support for ultima online and thats the reason I am requesting you to contact them.
Ankit: If it would have been possible at my end I would have surely done that for you right away.
you: They only have an email on the website. Is it safe to include the product code in that email?
Ankit: Yes of course.
you: Thanks Ankit. I wish Origin wouldn't sell products they didn't have complete control of, but I've contacted the UO support email.
info: Your chat transcript will be sent to at the end of your chat session.
info: Your approximate wait time is 35 minute.
info: Your approximate wait time is 22 minute.
info: Your approximate wait time is 5 minute.
info: Your approximate wait time is 1 minute.
info: Your approximate wait time is 0 minute.
info: You are now ready to chat with Ankit.
Ankit: Thanks for contacting EA Customer Experience, my name is Ankit. How may I assist you today?
you: Hey Ankit. I purchased Ultima Online: Stygian Abyss (New Account + 30 Days of Game Time), but when I try to apply it to my trial account it won't allow it to upgrade. It's asking to create another account.
Ankit: Hello.
Ankit: I understand your concern.I'll try my best to help you.
Ankit: May I have your first/last name to ease the conversation?
you: Ray
Ankit: Thanks Ray.
Ankit: You will have to contact the ultima online support and you will find a solution for it.
you: I bought it from you all, why can't you assist?
Ankit: Actually we have a support for ultima online and thats the reason I am requesting you to contact them.
Ankit: If it would have been possible at my end I would have surely done that for you right away.
you: They only have an email on the website. Is it safe to include the product code in that email?
Ankit: Yes of course.
you: Thanks Ankit. I wish Origin wouldn't sell products they didn't have complete control of, but I've contacted the UO support email.
info: Your chat transcript will be sent to at the end of your chat session.
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Yea, I understand the error now. I don't agree with it, but I understand what caused the error. The support email was very quick. Thank you. I was concerned it may take a while.
Nevermind... Only responded to get account info and then stopped responding... Trial accounts are new accounts.
Contacted Origin Store representative again and got a refund. Sent a email follow-up to UO Support and let them know I was disappointed with response times and I've received a refund. I don't want to pull a Jirel and say woe to the game and I'm leaving, but I'll probably spend my money where it's wanted.
It's not a Free Trial if you have to pay more to upgrade it after the trial is over. You're essentially paying $5 to play the trial first. And I got off work excited to play a classic I have fond memories of, but instead spent it watching TV and waiting for responses to emails/tech support chat boxes.
It's not a Free Trial if you have to pay more to upgrade it after the trial is over. You're essentially paying $5 to play the trial first. And I got off work excited to play a classic I have fond memories of, but instead spent it watching TV and waiting for responses to emails/tech support chat boxes.