Shame's Bug this week... Mesanna can you look into this please

[Lady Storm]

My son went for his usual run around killing monsters and decided to hit the Shame spawn where the air eles are... so far so good you would think right?
Wrong.
He was doing what we all have done to get around within the new changes in Shame..
His fighter was fighting one of the earth eles and was dismounted. Unexpected but ok. He kept fighting till it was gone. Now comes the odd thing. His ethy was gone.
Now I wouldnt mind that much as we keep a good supply of them but this was his Charger.
He looked under everthing in his bag : nada.. looked in bank to see if it was sent there: nope. Logged out and in a few times to see if it was there but hidden, that has happened a few times on things... nope again. It now seems his Charger is gone poof.
It has been reproted to Myths bugs page but I think you all should know there is a good possibility you too will have this happen.
My son is not a happy camper his Charger is gone.
(His fighter looks silly riding the barrowed polar bear ethy his fisher had to fight things)

 

[RavenWinterHawk]

I ride a charger and have killed everything over and over. I haven't been dismounted yet. I wonder if that was part of the problem.

What dismounts you in shame?

Maybe the charger wore out.

 

[Raptor85]

I dont think you got dismounted, this sounds like an old bug from ML that's happened rarely from time to time but recently has been happening a lot more. (something in the new patches aggrivated it). I reported it as well a few weeks back, though I reported it in the ML beta also. For real pets though at least now it seems like at least they're not permanantly destroyed anymore, so it's either just a similar new bug or the changes in stabling and such fix the permadeath for pets that used to happen.

This used to happen a lot in twisted around ML launch, would happen in certain dungeon areas and sometimes in doorways too. A few weeks back, before i finished closing down my accounts, I had it happen twice on my mage, once in the huse in the middle of the hedge maze and once inside dungeon deceit. Hedge maze a daemon walked up to me and hit me while i was ebolting him and my horse just "poofed" from under me (looked like dismount animation, but daemons dont dismount). Was a real horse, not an ethy, i killed the daemon and relogged but nothing happened, i left that subserver and relogged and my horse rejoined me sucessfully. Same thing happened in deceit, i was headed towards the abyss though the lich area and a lich hit me while i was trying to cast invis...and POOF! horse gone again. Same thing worked, had to change subservers before relog to get it back.

 

[aarons6]

the earth elementals dismount you?

 

[Tjalle]

the earth elementals dismount you?

Well, some stuff down there "stun" you but you get like a falling off your mount animation or at least I do.

Lady Storm, did you guys page a GM to have him/her look for it?

 

[Xalan Dementia]

hopefully it might have went into the "hidden pack". was talked about in another thread about how empty characters sometimes show a pack weight while carrying nothing. A gm should be able to check if you can get one in person.

And yes the earth/molten elemental guys do a stun/rockthrow/dismount looking thing thats probably the culprit.

 

[Lady Storm]

The Ethy has never left his pack so as for poofing due to end of timer is out of the question. Now I did think of the hidden pack idea its just getting a gm to look. It's not like they grow on uo trees out there. (ok had him have the hidden pack looked at and nope its not there)

The creature was the Greater Earth Ele. He to thought it was the usual knock back/bounce up routine till he was standing on the floor and had to fight on foot.
I am not worried about our loss as i can easly buy a few new ones on my next shopping spree on Atlantic if he really wants a new charger.
I am telling you all for the simple reason many cant go out and pick up a new ethy at the drop of a hat each time one poofs. Not to mention Mesanna did say if we found any more errors to let her know and report the bug too which, i did.

 

[A Thought Elemental]

I'd like to take this opportunity to say, based upon what I've read in this thread.....

..when bits and bytes fail, it's the responsibility of the ppl who run an MMO to stand up and make things right again.

A ticket should go in, and this game's GM department should do whatever investigation they feel is warranted, and (presumably the OP is not demonstrably lying) restore the player's vanished mount to him.

Game mechanics generally do not give things like Chargers to players for free. So, I can't think of anyone who would find it enjoyable or fair to have a game mechanics glitch steal one, with no restoration made.

Lastly - the onus isn't on your customer to prove that he or she is not lying about a product that failed. Verification is up to the customer service to obtain. A customer of yours will be encouraged to become a customer of somebody else if that somebody else treats him or her with respect and dignity.

(in any case OP should have a GM look for the item. It could be there but inaccessible).

 

[A Thought Elemental]

I'd like to take this opportunity to say, based upon what I've read in this thread.....

..when bits and bytes fail, it's the responsibility of the ppl who run an MMO to stand up and make things right again.

A ticket should go in, and this game's GM department should do whatever investigation they feel is warranted, and (presumably the OP is not demonstrably lying) restore the player's vanished mount to him.

Game mechanics generally do not give things like Chargers to players for free. So, I can't think of anyone who would find it enjoyable or fair to have a game mechanics glitch steal one, with no restoration made.

Lastly - the onus isn't on your customer to prove that he or she is not lying about a product that failed. Verification is up to the customer service to obtain. A customer of yours will be encouraged to become a customer of somebody else if that somebody else treats him or her with respect and dignity.

(in any case OP should have a GM look for the item. It could be there but inaccessible).

Damn.

No sooner do I write all that **** (and it comes from my troubled experiences with UO GMs in the past): like 20 minutes after, I find a problem in the game world that I decided should have a GM ticket opened on it. So that like, at least I did my part, even if the ticket came to nothing.

The GM was completely professional. Spoke to me and everything, WoW-style. Where did UO's GMs go and who was that???11

 

[Poo]

i made a note to my guild mates in TS last night that while fighting those molten elementals i was being knocked from the back of my proxy swamp dragon right down to the floor onto my back and them sling shotting right back up only my ride again.

while falling my ride was disparaging and then reappearing again when i snapped back up.

it was a strange graphic.

i was getting sore and a headache just watching my poor macer fall all that way onto his back then snap back up again only to get rocked again.

 

[Ahuaeyjnkxs]

I am also unable to request any help at all... even for genuine issues like bugged stats.

There is no more GMs in UO as far as I can tell.

I waited many many hours everytime with no replay, once for a full day. thats 20 hours I remained logged on and the page queue never moved.

 

[popps]

I dont think you got dismounted, this sounds like an old bug from ML that's happened rarely from time to time but recently has been happening a lot more. (something in the new patches aggrivated it). I reported it as well a few weeks back, though I reported it in the ML beta also. For real pets though at least now it seems like at least they're not permanantly destroyed anymore, so it's either just a similar new bug or the changes in stabling and such fix the permadeath for pets that used to happen.

I remember reading posts in the past about players lamenting something similar with their paroxy mount, the statue which is a rare drop from the Peerless and which, when boudle clicked, creates the mount. I remember reading posts of players lamenting its disappearance also. Maybe the 2 bugs are related ?

 

[popps]

I am also unable to request any help at all... even for genuine issues like bugged stats.

There is no more GMs in UO as far as I can tell.

I waited many many hours everytime with no replay, once for a full day. thats 20 hours I remained logged on and the page queue never moved.

This is "THE" problem with the game, currently. I do not think that a multiplayer, online game can have much going without at least some in-game assistance.

I can understand budget costraints but it really is not possible that in-game assistance is reduced so much to a point where players feel they are left on their own, without in-game assistance.

It really is not a paying customer's problem whether this is an issue pertaining to Electronics Arts or Mythic or else, but definately I think that whatever is shrinking in-game assistance to the point that it is hurting the well going of the game should be dealt with somehow and fixed.

I do not know others, but if I knew that I could receive no assistance or hardly any when buying something, for example a house appliance, I would never buy it......
I mean, I cannot think buying a TV, for example, knowing or fearing that if anything may be wrong with it I would have hardly any chance to get assistance to fix whatever problem popped up.

So, an online multiplayer game where players feel they are being neglected with in-game assistance is not something good for the game, IMHO.

It is not possible, IMHO, that an online multiplayer game keeps going with so little in-game assistance.

When months back I was hit by the rune bug and could no longer locate my Ship, I tried for days and days to get a Game Master to show or at least send me a message, refreshed my page every day after maintainance but I got no reply at all. Luckily, eventually I found my ship on my own out of sheer luck after almost a week but what if it had decayed because of me not receiving the in-game assistance that, as a paying customer I should have timely received ? I really was not pleased by that experience.

That's at least how I see it.

 

[A Thought Elemental]

i made a note to my guild mates in TS last night that while fighting those molten elementals i was being knocked from the back of my proxy swamp dragon right down to the floor onto my back and them sling shotting right back up only my ride again.

while falling my ride was disparaging and then reappearing again when i snapped back up.

it was a strange graphic.

i was getting sore and a headache just watching my poor macer fall all that way onto his back then snap back up again only to get rocked again.

I keep seeing my greater dragon lie down briefly. This is while fighting the new earth elemental thingies. I had thought maybe it was an intentional effect being caused by the mob?

 

[A Thought Elemental]

I am also unable to request any help at all... even for genuine issues like bugged stats.

There is no more GMs in UO as far as I can tell.

I waited many many hours everytime with no replay, once for a full day. thats 20 hours I remained logged on and the page queue never moved.

This is "THE" problem with the game, currently. I do not think that a multiplayer, online game can have much going without at least some in-game assistance.

I can understand budget costraints but it really is not possible that in-game assistance is reduced so much to a point where players feel they are left on their own, without in-game assistance.

It really is not a paying customer's problem whether this is an issue pertaining to Electronics Arts or Mythic or else, but definately I think that whatever is shrinking in-game assistance to the point that it is hurting the well going of the game should be dealt with somehow and fixed.

I do not know others, but if I knew that I could receive no assistance or hardly any when buying something, for example a house appliance, I would never buy it......
I mean, I cannot think buying a TV, for example, knowing or fearing that if anything may be wrong with it I would have hardly any chance to get assistance to fix whatever problem popped up.

So, an online multiplayer game where players feel they are being neglected with in-game assistance is not something good for the game, IMHO.

It is not possible, IMHO, that an online multiplayer game keeps going with so little in-game assistance.

When months back I was hit by the rune bug and could no longer locate my Ship, I tried for days and days to get a Game Master to show or at least send me a message, refreshed my page every day after maintainance but I got no reply at all. Luckily, eventually I found my ship on my own out of sheer luck after almost a week but what if it had decayed because of me not receiving the in-game assistance that, as a paying customer I should have timely received ? I really was not pleased by that experience.

That's at least how I see it.

I wonder if they are changing this stuff for the better as of very recently (see my earlier post). Wonder/hope, for the sake of the thing.

 

[Lady Storm]

My intention for this post was to warn fellow players and give Mesanna a heads up on a potential bug that if it should start to rear up its ugly head on a poor player who cant aford to replace the ethy.

Mind you in the past I have had my fair share of good GM visits and bad. UO has never had a good policy at not replaceing items lost due to game gliches. Thats been 13 years of loss players have had to endure. Now I cant fault the GM's for that... as we all know they dont have the same ways of tracking items in the game as WOW does.

Wow has in the few years I have played it been an excelent customer satisfaction company. Twice a member of my guild had their account hacked into and because of their rank in my guild had full access to all the guild bank as well as his own and had both striped. Wow has replaced each time down to the last fish taken all of what was lost. They truly bend over backwards to help and make their customers happy.

UO has not had that luxury to get such a tracking system in the game we play here. In my guessing is that the games codeing would take a great deal of rewriting to do so. Plus we do have a few unscrupulous players who would take the system to the limit which is why we dont have items replaced by the GM's today because of past misuse.

But in todays game I find the replacement moot on many things that are lost. Where in the game can the replacement of a mount be so agregious to the game that its unwarrented?

I can aford to give my son a new charger, I recieved a few when they gave them out with the preorder of the game. Or I can very well go buy a legacy token and replace it. It's not a big deal for me. My main concern is the small fry out there who cant aford to loose one.

 

[A Thought Elemental]

UO has never had a good policy at not replaceing items lost due to game gliches. Thats been 13 years of loss players have had to endure. Now I cant fault the GM's for that... as we all know they dont have the same ways of tracking items in the game as WOW does.

Wow has in the few years I have played it been an excelent customer satisfaction company. Twice a member of my guild had their account hacked into and because of their rank in my guild had full access to all the guild bank as well as his own and had both striped. Wow has replaced each time down to the last fish taken all of what was lost. They truly bend over backwards to help and make their customers happy.

UO has not had that luxury to get such a tracking system in the game we play here. In my guessing is that the games codeing would take a great deal of rewriting to do so.

I'd like to think that we, as UO customers, are worth the required upgrades to how the backend database works so that we can get reasonable customer service in this regard. Are WoW customers more special or more valued?

Let's all remember that UO had the head start, not WoW. How can we look at UO and say, aww it's so little, it can't afford/whatever to build its backend powerfully enough to take good care of its customers when WoW just had its 7 year anniversary and UO just had its 14th? When UO was as old as WoW is today - that's when WoW launched - and look where WoW's customer service abilities stand now. WoW is the new kid on the block and always has been. UO shouldn't be seen as the standard and then WoW is just that far ahead - - - WoW represents the customer service standard and UO is behind.

Plus we do have a few unscrupulous players who would take the system to the limit which is why we dont have items replaced by the GM's today because of past misuse.

It has in fact happened that WoW GMs have been tricked by players. But it only happens because they have their priorities correct (and it is rare as hell because their data verification abilities are so good). The possibility of a player-scammer is no excuse for not providing proper customer service in the event of a player loss.

My main concern is the small fry out there who cant aford to loose one.

Sure.

But at the same time, you and your son deserve to be taken care of like the UO customers you are. You paid your subscription, and ppl should be there to help you when something goes stupid.

 

[Zosimus]

The lack of GM service in the game doesn't help situations like this. That subscription increase came in real handy didnt it

I had an isse a long time agon on an xfer where the items was in my backpack but I couldnt see it. GM came and fixed it. It's almost like the same issue but to verify I had that item I took out all the items in my backpack and it still said 1 item.

 

[A Thought Elemental]

There's certain things I don't forgive UO for being so far behind in, and this (customer service) is one of them. Especially after another game has come along and demonstrated how excellent it is possible to make the customer service be in an MMO.

I also don't like how CC was not developed to player needs, and someone sat back and allowed Tugsoft's tool to try to cover the slack instead of putting the development in where it was needed and making CC be better.

Not comfortable with how far Pinco's UI is ahead of what the base EC offers, either. I say that as a Pinco's UO user who unloaded it for testing, recently. Man that sucked.

WoW in fact does note what the addons are doing and if some feature seems that it should be part of the entire experience, they add it (I could cite several examples of this if I were up for the typing). And I remember back in 1999, wondering when the client would start to catch up to UOAssist. It never got that care it deserved and people still use UOAssist to this day (damn).

Some things in the backend take that extra wisdom and effort and they don't have immediete dollar signs attached to them. Neglect just sucks.

 

[Goldberg-Chessy]

I'd like to take this opportunity to say, based upon what I've read in this thread.....

..when bits and bytes fail, it's the responsibility of the ppl who run an MMO to stand up and make things right again.

A ticket should go in, and this game's GM department should do whatever investigation they feel is warranted, and (presumably the OP is not demonstrably lying) restore the player's vanished mount to him.

Game mechanics generally do not give things like Chargers to players for free. So, I can't think of anyone who would find it enjoyable or fair to have a game mechanics glitch steal one, with no restoration made.

Lastly - the onus isn't on your customer to prove that he or she is not lying about a product that failed. Verification is up to the customer service to obtain. A customer of yours will be encouraged to become a customer of somebody else if that somebody else treats him or her with respect and dignity.

(in any case OP should have a GM look for the item. It could be there but inaccessible).

product that failed? Are we comparing a few pixels to a washing machine? Lol at that.

the onus is on who? Have you ever read TOS?

Since we are comparing an MMORPG's pixels to appliances lets do a fun comparison shall we?

I lost a sock in my dryer last week. Can I call Sears & have their appliance dept. do an investigation for me?
Based upon threads in this post I can. Lol at that.

My 1997 Ford Escort doesnt run as perfect as it did out of the showroom floor. Can I call Ford and get a full investigation into this?

Better yet(and more in line with OP situation)my brand new Ford car is making a strange noise and occasionally stalling out. I bring it to the shop and they cant re-create the issue. They are done with me. Cya. Full investigation?

Notice I use the term 'investigation' alot? Just following the lead of others in this thread sorry.

Who really thinks you can compare MMORPG customer service with appliance customer service? Seriously?

Whenever I see the term 'paying customer' in a rant I know I have encountered one of these special people.

 

[Raptor85]

My 1997 Ford Escort doesnt run as perfect as it did out of the showroom floor. Can I call Ford and get a full investigation into this?

If you're paying ford for access to the vehicle...yes..yes you can.

 

[Goldberg-Chessy]

My 1997 Ford Escort doesnt run as perfect as it did out of the showroom floor. Can I call Ford and get a full investigation into this?

If you're paying ford for access to the vehicle...yes..yes you can.

Uhh, I would still have complete access to the vehicle. Your point? Even a vehicle maintenance agreement does not mean that your car will be perfect for the length of ownership.

Everyone still has complete access to UO.
And even if they didnt TOS clearly states that there can and will be occasional issues with access. Its all covered.

Once again we have someone trying to compare access/ownership of pixels to rl items. It just doesnt fly.

Sorry folks but your lousy $13 a month(no matter what it adds up to in total)in no way entitles you to the level of customer service you demand. Luckily 97% of the UO population understands this and only the disgruntled forum minority has issue with this.
But keep the WoW comparisons coming. They have the greenest grass lol.