Scammer Alerts and what to do - UPDATED - EMAIL SCAMS

Guest · Mar 22, 2008

We're seeing a lot of posts on the forums about scammers impersonating the dev team, asking people to provide their log in details and passwords. Some are threatening closure of accounts due to billing issues and some are pretending to be giving out amnesty gifts. A few are giving out website address and asking people to go there.

Nobody from EA will ever ask you for your password. Don't ever give out your password or rl billing information in game.

If this happens to you, or someone you know in game, then it should be reported immediately using the ingame report a player feature. You can also report it to one of the Devs or Parizad if you see them in game.

Don't be fooled by someone with a founder account or alot of days on their account. Not everyone in game is who they seem or trustworthy.

We understand that you want to warn others about these scammers, but please do not post names or screenshots showing details of the sims on the forums.

Polly

Guest · Apr 12, 2008

Please be aware of a recent email scam, where someone is targetting email addresses displayed in your stratics user profile in order to try and get your account information:

An example of these emails follows:

<blockquote><hr>

From: Lee Fancey <********@ealandsupport.com>
Date: Sat, Apr 12, 2008 at 12:03 AM
Subject: RE: Sims Online
To: ********

Ok, today we found a problem with your billing info. In order for us not
to terminated your account you just need to verify some details..

Creditcard number and verification code on the card- exp date.
First/Last Name
Phone Number
City/State
Zip Code
Billing Address
Email-
Birthday-

Cooperation will get you a free mystic tree on the sim of your choice.

[/ QUOTE ]

Please remember that EA will never contact you by email asking for your password or for your real life billing information.

If there really is a problem with your billing information, you will be directed to log in to your account on EA-Com and update your billing details.

The above email is requesting real life financial information and is an example of potential internet fraud. If you receive one, DO NOT RESPOND. You may want to report it to your local internet fraud organisation.

You have an option to not display your email address in your stratics profile - please use the "Control Panel" to remove details of your email address from public display if you want to remove it.

Polly