Returner has several problems with SA

[Savior1978]

Hi guys,
after 6 years i finally returned back to Ultima Online. Unfortunately, i have serveral problems. I really hope that you can help me out.

In 2003 i had Renaissance registered and Age of Shadows. So far so good, a few days ago i bought the 9th Anniversary Collection and 7th Collection, to get all those addons i already missed out.
Prior to the delivery of the boxes i got the keys by the vendor.
Unfortunately, i could only activate the 9th Collection, maybe it has something to do that i already had installed those addons through the 9th Collection.
After this, i bought the SA addon from a german games on demand page (www.gamesload.de), and unfortunately, it was not able for me to activate the key.
I always get the message: We cannot process your request because this registration selection has already been applied to your account.
So i think i got an full key instead of an update key.
In my subscription info i can see that SA has not been registered.

Beside this fact, i downloaded the KR client and the SA from the website.
It told me then that i the KR client ist not longer updated, so i tried the downloaded SA client. It works, but there is just another problem.

As i can log into the game without any problem, there are some fonts missing i think. some phrases on the buttons are missing or looking like boxes, so this game is actually unplayable for me .

It would be nice if anyone can help me out with those problems, i already got in touch with the games on demand page due to the registration problem.

Regards, Torsten

 

[Shamus Turlough]

Hi, and welcome back to UO.

First of all, the missing fonts are a known issue caused by a corrupted download. Unfortuneately, the easiest way to fix that is to uninstall, redownload and install the client. As for the upgrade code, where are you physically located? It would be more feasible to buy the code from either the EA Store or www.uogamecodes.com

 

[Savior1978]

Hi,
thanks for your help. I´m located in Germany, so gamesload is a page like direct2drive.
I hope i will get an answer from them within the next days.

I downloaded the client from several pages, but without any success.
On must buttons there are is the font missing, on others it looks like XXXXX in boxes, and no, those are not the runes.

I run the game on Vista Ultimate 64 Bit, maybe this cause the problem.

Would be nice if anyone has some suggestions, as will give the whole thing (return to uo) up if i still keep the problems.

 

[Old Man of UO]

Try this to see if it works for you. I assume that you are trying to run the client in English. Make sure you client is not loaded.

Look for the following file (searching may show several and it's hard to tell which is which):
Documents> EA Games> Ultima Online Stygian Abyss> User Data> UserSettings.xml

Open this file with Noepad. At the bottom of the listings, there is a section that looks like this:

<Options>
<Language type="English" />
<MouseScrollWheelUp action="Target Next Enemy" />
<MouseScrollWheelDown action="Target Last Enemy" />
</Options>

Make sure the language type is set to English and not German. Save the file and reload the game. If that doesn't work, post the result.

 

[Savior1978]

Thanks mate, you really solved my problem.
Btw its no problem for me to play the game in english, so its fine.
I still have trouble with the key, so the games on demand vendor supplied me a second one, which is also not working. I have a trouble ticket now open with EA customer support, hopefully they can help me out. Last solution could be to just rise a new account, as i already started a new char on "Europa" shard.
Maybe i can add SA to the new account.