M y other post I was just trying to be funny, but after I thought about he intent of the subject, it made me think of our 'customer service' and actually kinda pissed me off.
in WoW, GM wait time is normally minutes(an hour would be unheard of), if you lose something because of an 'unannounced feature' (bugs,as in a 'new concepts' like HS,etc), it's normally replaced. But they don't normally show up either, if it's gonna take awhile, they'll show, and entertain you. They will also show and kill players suspected of abusing normal play. BUT, most of theirs know how the game actually works, we got Cal, that had never heard of a sampire. You get a personal reply instead of auto-shuffled off to a self help web page. They also seem to have more communication to their customers - think of our fiasco of buying the booster, our company was pretty mute during the whole thing, and still are, we just never know if help is coming or if our concerns will be addressed, ie.We Have No Support.
We need to have a level of support that can be relied on and cheaters/abusers dealt, I think the ones we have now are a bunch of chicken-****s. Wasn't it a Dev that set a house on fire? Senior GM's can delete houses, w/ content, and they should. Quiet-effective, vs. wow look what We did. You want to show me? Make a stickie thread, before and after of objects(houses, whatever) currently there, and now removed from game. Show me piuctures! (Pictures have been posted before). What do they say about about a picture being worth a thousand words? Let's just set the house on fire an let NOBODY ever use it, not a viable solution, but it was kinda funny for a Few days
So based on our current level of customer service, you feel they need to be given More money??? They're lucky they still have a Job, imo.
I don't play WoW, nor do I advocate others to do so, I say FIX UO - sadly, I don't think it's gonna happen, ever. The whole 'we're looking into it, or will soon' mentality has to Stop.
Make a poll... How many feel confident their in-game problem will be taken care of in a timely manner? I don't and I don't have the time to waste waiting either. Oh sure, we get an experience 'every once in a while' of a good experience, shouldn't it be 'every once in a while' we have a Bad experience.
Sorry for the rave, but I haven't played UO for over 10 yrs just to become passive to shoddy service, or maybe a lot of us have already?
