Hello everyone,
Today, between 14:00 and 15:00 UTC, our system detected over 300 accounts for client manipulation and these accounts have been promptly banned. As this was quite an anomaly, our developers have investigated these bans and noticed that a large number were based on false positives.
We sincerely apologize for this mistake and we will be compensating all affected players with 2 days of Premium Status in the coming days. We will also do everything in our power to ensure this doesn't happen again in the future. In addition, we wish to thank everyone who brought this to our attention and voiced their concern.
Elsa & Dev Team
Continue reading...
Today, between 14:00 and 15:00 UTC, our system detected over 300 accounts for client manipulation and these accounts have been promptly banned. As this was quite an anomaly, our developers have investigated these bans and noticed that a large number were based on false positives.
We sincerely apologize for this mistake and we will be compensating all affected players with 2 days of Premium Status in the coming days. We will also do everything in our power to ensure this doesn't happen again in the future. In addition, we wish to thank everyone who brought this to our attention and voiced their concern.
Elsa & Dev Team
Continue reading...