Question regarding the GM que system..

[Tulatheone]

Before i took a break from the game due to family stuff.. I got updated on que spot and whatnot every now and then..

Now when i send in a petition that i need help with, i get nothing.. 6 hours of waiting and the only thing i recived ONCE was "Please check your journal every few minutes".

Now when i apply for help, and go back to the help menue i cant cancell the pending "ticket". Like if i never placed one in the first place..

Whats up with this?

 

[Tulatheone]

*Tries a Bump*

 

[Llewen]

The queue messages that you receive in your journal are completely worthless, and the GM support in UO is also, pretty much, completely worthless. I'm always far more surprised when someone actually gets some decent service from EA's customer service as it happens so rarely. The only thing you can do if you have an issue that truly needs GM support is to page, and keep paging, and try to make your page messages as clear and concise as possible.

 

[LordDrago]

From my experience, the GM queue system is "approximate"

By this I mean that it has approximately 0.000004% basis in reality.


I have sat in the queue with reminders that I am 6th (I believe that is what I always seem to see, but it might be 9th), and that same message to watch my journal.

All of a sudden, I will get a GM chat going, with out ever reaching anytihng below 6th (or 9th) in the queue.

Perhaps the GMs rove the various games in a gank squad, and as they jump onto a game/shard, all 3 of them respond or send out standardized responses en mass.

 

[Yellow Beard]

Temps that don't play the game and could care less about your problem. There is nothing at the end of your help "when you actually talk to one" that ask about your experience with the GM. Or ask for a rating of how well your question was handled.