Product code failing anyone have the same trouble?

[Mesanna]

I sent her an email a couple days ago, no answer. I bought a Rustic Theme Pack (3rd attempt in a couple years' time) and all I got was the garden box. I guarantee if you want to get the problem resolved the best they have ever done for me involved LONG periods of time on hold on the phone to FINALLY get a refund. I don't think they are working very hard to fix the problem; and I may never try to buy anything from the game store again!

As far as the Rustic Theme pack when you enter the code in game you only get the garden bed. You get the ability to craft other items though.

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