problems new billing :(

[Small]

Good evening!I have a problem with billing system. My time card has ended. When i come into billing system and try to pay for my account- it answers- ERROR. (Image removed by Moderator)
I do not andersand the problem. Problem is with the billing system or I did something wrong while i was registrating account? I have 3 accounts.With two of them I do not have any problems in billing system. but with the third as you can see there is a problem.My account was paid when new billing system started to work. and for all time which was already paid in past i was trying to solve this problem.now i can not pay for my account for 2 months and everyon from supporting chat tells me to call in russian phone support but it does not wark at all!!!!!and it is too expensive and difficult to call in support service in USA. I wоrry about all my items. if noone will help me immediately IT ALL WILL DESAPPEAR!!!Please try to understand me and help!!!I have all neccesarry information.passwords.IP.email.time-card code for all time.IP from which I was playing all time. PLEASE HELP!

Support does not answer at all for my email requests. And chat all chat support answers like this

Chat
You are now ready to chat with Vikas.
Vikas: Thanks for contacting EA Help! My name is Vikas how may I help you?
you: Hello
Vikas: Hello!!
you: i'd like to ask you about my problem with account billing
Vikas: Could you please elaborate your issue in detail for your better assistance?
you: yes.for two months i am tryingto pay for my gamer but there is something wrong with you program billing system
you: i can not come into system
you: and please dont say to call to support in russia
you: because they do not wark any more
Vikas: I am unable to understand the exact issue.
you: second
you: sorry
Vikas: Are you trying to create a gamer tag on X-box live.
you: i will try better
you: so
Vikas: Okay.
you: i am playing in uo
you: and i created my account in billing system but i can not connect it to my player account and pay for it
Vikas: You mean to say that you are playing the game Ultima Online and you have billing issues with the game, right?
you: 1 sec, i have photo
you: (Image removed by Moderator
Vikas: I am really sorry, but I would request you to please contact our phone support for further assistance in this regard as I would be unable to view this image.
you: every one from your support are telling that
you: but
you: again
you: support in russia does not work!!!
you: can I talk to some one who has more authoryty to help me
Vikas: I am really sorry, but there is nothing we could do in this regard and you would need to contact our phone support only when they are available.
you: but all my items will desepeir
you: disappear
you: please give me contacts with someone who can help
Vikas: I am really sorry again and do understand that, but please try to understand that we would be unable to help you with this .
Vikas: If you want to contact us by calling then you can call 650-628-1001, this service is available between 8AM PST till 5PM PST
you: nowhere in the world can help me?
Vikas: If you want to contact us by calling then you can call 650-628-1001, this service is available between 8AM PST till 5PM PST
you: country?
Vikas: USA.
you: and email of your american support
you: ?
you: it is too expensive to call
you: i want to write
you: skype?
Vikas: I am really sorry, but only our phone support could help you in this regard.
you: skype?
Vikas: I am really sorry, we have no such support.
you: email?
you: i dont know english so well
Vikas: I already told you that only our phone support could help you out in this regard, please try to understand.
Vikas: Is there anything further I may assist you with today?
Vikas: Thank you for your participation in EA chat process. Have a wonderful day.Bye and take care.
The chat session has ended. Please contact us again if you need further help.

 

[Petra Fyde]

Looking at the image you must log in with your EA account.
This is probably your email address
Try this page
http://www.uoherald.com/node/452

 

[Salivern_Diago]

What is it with the bloody customer service always wanting you to call a US number. Not everyone lives in the States and most people cant afford to call the states either.

I'm sorry to see your issue here and even more sorry that once again EA Customer Service fails. If its any help, I'm still trying to get an account that was stolen from me back again. Its only taken them 2 months so far and even then I had to send an email reminder. Personally I've given up on that account now, they obviously dont care about thier customers.

 

[Small]

Looking at the image you must log in with your EA account.
This is probably your email address
Try this page
How to Log Into the Account Management Page | Mythic Entertainment | Ultima Online

I can connect to billing system but when i try to connect it with my game account- it does not see game account!and tells that this game account is already connected somewhere else.



Salivern_Diago
This is good that I am not alone ... Unfortunately, the results We have the same .. not positive ...

 

[Petra Fyde]

you logged in with the email account that that game account is linked to?

 

[Ritournel]

It's really a problem that we have to call to get someone competent to solve our problem!

I think my account was hacked, my passsord was changed and I can't log in anymore. I wrie to support twice and they send me automatic reply about migration. After my third email, I just found that my EA account does not exist anymore, I hope that's because Origin blocked the account but I have no news from them.

Last time when we got problem with the store and rustic pack theme, I had to call, the guy to the phone was really kind but it was a nightmare for me because my sopken english is not really good.

I fear I will have to call again.

They really have to do something for helping none-US customer.

 

[popps]

What is it with the bloody customer service always wanting you to call a US number. Not everyone lives in the States and most people cant afford to call the states either.

What I do not understand, with a service sold worldwide like Ultima Online, is why customer service via Chat is not multilingual. That is, have customer representatives capable of assisting customers at least in the various major languages around the planet.

This way, when logging in for chat assistance via the internet, at least a customer could pick a language they are more familiar with.....

 

[BigEv]

This seems to be an ongoing problem with people outside the U.S. why doesn't EA get a damn toll free number?! So stupid

 

[Small]

you logged in with the email account that that game account is linked to?

yes.as you can see on the image i can come into the billing system using email.but when i try to connect my third game account- system answers- it already in system but I can not see it anywhere.I did not connect it to the system before!!!!!

 

[bsluspo]

you logged in with the email account that that game account is linked to?

yes.as you can see on the image i can come into the billing system using email.but when i try to connect my third game account- system answers- it already in system but I can not see it anywhere.I did not connect it to the system before!!!!!

So your problem is that you cannot link one of your game accounts to your EA account because it says that it has already been linked ?

 

[goldenpower]

you are not required to link your accounts. I have a separate EA account for each UO account.

 

[Tazar]

you are not required to link your accounts. I have a separate EA account for each UO account.

Actually - I think under the "Terms of Service" you are required to... but they relaxed that when they realized too many people have more than the 9 accounts their system was designed to handle.

 

[Ezekiel Zane]

you are not required to link your accounts. I have a separate EA account for each UO account.

Actually - I think under the "Terms of Service" you are required to... but they relaxed that when they realized too many people have more than the 9 accounts their system was designed to handle.

Yes, originally they did say we were limited to only one EA Master Account and I believe there were some repercussions stated if you made more than one.