Problem with Origin store?

[Lady Laurel]

I know people have been having different problems with the Origin store, but has anyone been having an issue with not being able to make a purchase? I have been trying for 2 days and all I keep getting is "Payment Authorization Failed". There was money there, and the bank said there was not a declined authorization. So we have now tried 3 different accounts (from 2 different banks) and still getting the same message. Even tried on 3 different Origin accounts, thinking maybe there might have been an issue with the account for some reason, but that didnt work either.

So I am wondering if anyone else is having the same problem?

 

[GreywolfUK]

I bought a few things late Friday UK time, had not problems buying name change, gender change and Gothic theme pack. all was completed within an hour or purchase.

I do use the PayPal option though, I never used my cc or debit card on any EA site.

 

[Cirno]

It could be browser related.
At the least, since you didn't mention it, it's a variable it might pay to try it with a different browser (Chrome or Firefox, if you're using IE).

 

[popps]

By the way, did anyone find a way to place a multiple order of the same one item with just 1 purchase without having to re-do the process for each and every same item one wants to buy ?

Like a simple way to edit purchased quantities, that is...........

 

[Lady Laurel]

I bought a few things late Friday UK time, had not problems buying name change, gender change and Gothic theme pack. all was completed within an hour or purchase.

I do use the PayPal option though, I never used my cc or debit card on any EA site.

Well, I now tried Paypal, and still got the same message

It could be browser related.
At the least, since you didn't mention it, it's a variable it might pay to try it with a different browser (Chrome or Firefox, if you're using IE).

I had been using Chrome, so I decided to try with IE, and still got the same message.

And I have now tried a different computer. I have no clue what is going on, there is definitely not a lack of funds issue.

 

[Ritournel]

By the way, did anyone find a way to place a multiple order of the same one item with just 1 purchase without having to re-do the process for each and every same item one wants to buy ?

Like a simple way to edit purchased quantities, that is...........

I'am really amazed, how can you do a online store without any possible way to edit quantities ?

 

[GreywolfUK]

Just noticed your stateside, so it could be a problem with the American Origin site, I am UK so use the UK site and definitely have no problems with them, also I should have added I was using the Firefox browser.

Probably a stupid question, but is your PayPal account verified, I mean address and bank verified, I know a lot of places will not accept non-verified accounts

Not being able to select a quantity is a strange one and I do not understand the reasoning behind it, as it would make some purchases easier.

 

[Lady Laurel]

Just noticed your stateside, so it could be a problem with the American Origin site, I am UK so use the UK site and definitely have no problems with them, also I should have added I was using the Firefox browser.

Probably a stupid question, but is your PayPal account verified, I mean address and bank verified, I know a lot of places will not accept non-verified accounts

Not being able to select a quantity is a strange one and I do not understand the reasoning behind it, as it would make some purchases easier.

I didn't notice you were UK, so that makes me feel a little better, maybe it isnt just me. My paypal is verified, I even tried using our business account. My husband had a thought that maybe they were down for UO purchases right now because of the issues they had with the coupon codes that expire on the 31st.

 

[Ruppy2]

My problem with the store last night was my codes were not accepted.

I first purchased a house/bank bump, for 19.99.

That code failed.

Knowing I had already had a 20% bump from something, I then did the 29.99 7th char addition and housing bump.

That too failed.

Why would I do all this? My house was in IDOC and I had to transfer to a different account that needed the bump so I could transfer without moving items.

Sorry Pickle!

Soooooo, after my wife gets done with her 2 hour phone call I will be trying customer service again, as it was 9:28 pm CDT when I realized I was not gonna get the codes to work.

Ugh.

Jo

 

[lit2fly]

I too have problem in buying SA and high sea account upgrade here in Hong Kong...the codes are not available for sell here including the official origin store, and the game stores here don't sell this game anymore. i managed to access the US origin store by using a web proxy but failed with the same "payment authorization failed" error. I tried both my credit card and PayPal option. this is such a frustrating experiencing providing it's now 2012 and I can't buy things overseas online. it's like back to the future like playing the game itself.

Does anyone have idea how I can get the code??? any help would be much appreciated, thanks

 

[Ruppy2]

I too have problem in buying SA and high sea account upgrade here in Hong Kong...the codes are not available for sell here including the official origin store, and the game stores here don't sell this game anymore. i managed to access the US origin store by using a web proxy but failed with the same "payment authorization failed" error. I tried both my credit card and PayPal option. this is such a frustrating experiencing providing it's now 2012 and I can't buy things overseas online. it's like back to the future like playing the game itself.

Does anyone have idea how I can get the code??? any help would be much appreciated, thanks

I don't KNOW, but I know how I would try....Call the number they provide in game. I realize it would be an international call, but maybe via skype??? 650-628-1001 10am-10pm EST is the number that a GM gave out after a help call last night.

I had to just call customer service because two of my codes were not working. They were pleasant and happy, in Austin TX, to take my charge and apply it to my account by accessing the edit accounts web page. They couldnt get it to work, and had to forward it to someone else to try and fix, but they were happy to start by taking my money

I anticipate it will work fine for me within 24 hours.

 

[lit2fly]

thanks for the number, seems it's the official cs hotline of EA, I may try to call for help but I'll try to find a US credit card for billing first instead. I guess they checked the origin of my credit card (HK) and found it mismatch with my IP (I was using a proxy in order to show the US version of the Origin Store), therefore the payment authorization failed... well, just my guess..

 

[Podolak]

I had this issue in the past. I got the exact same payment authorization failed message. I tried the following:

Different browsers, different computers, different Internet connections (work and home), two different credit cards, visa gift card, paypal and nothing worked. I did call the customer service number though and they were able to place my order over the phone. The only thing that did work was time, about a month of waiting before I could place an on-line order again.

 

[lit2fly]

just called the hotline, the cs says the problem is my HK credit card and didn't offer any other help except for asking me to find a US credit card, well... not that helpful for my case

 

[Cirno]

Perhaps a pre-paid card from somewhere like Paypal would work for you, lit2fly?

 

[tiara1971]

I to bought house and bank storage upgrade, enter the code message cannot use this code........... Been in contact with Mesanna she said they are working on the issues she will get back to me.