Problem with Claiming Legacy Tokens & Limit to UOGame Code Store Purchases.

[FoodStamp [GL]]

This post is about 2 things: first, the problem with claiming Legacy Tokens and secondly, the limit to purchasing stuff on the Game Code Store.

I ordered several legacy tokens from an EA sales representative at 1-866-543-5435. These codes did not work when I tried to type them into the promo. code location from the help menu, in-game. I paged a GM and they sent me an email to contact the EA sales rep. again and mention my troubles. The sales rep. tried to find the problem, but told me that there was an issue with the Legacy Tokens themselves, and that someone would be fixing it soon.

I'd like to know how the progress with this issue is coming because I'd like to claim my Chargers of the Fallen and some Soulstones.

Next issue:
Between four & six days ago, I purchased several things using my credit card from the uo game code store. Now when I try to purchase more stuff from there using my credit card, I get an error messege saying that there is a limit to how many times someone can purchase from the codes store - "please try again in 14 days".

This, in my opinion, is just crazy. Why would you as a buisness that sells stuff, limit the customer (who buys your stuff) on how much they can buy? I sincerely hope that this limitation gets removed soon.

Is there a work around for either of these issues?

 

[Llewen]

The limit on the number of purchases is per account, so if you have more than one account you can purchase more with a separate account. The purchase limits are there to provide some control over the supply of poweful items like soul stones. Personally I wish they wouldn't sell items at all, and that they could only be obtained in game, but that's just me.

 

[Tazar]

The limit goes beyond one account. I am not sure how they figure it - but I can buy a max of 3 items per month - with 9+ accounts.

The limits actually have nothing to do with limiting powerful objects in game - they are there to help curb credit card theft. In the past, the UO-Store had troubles with people using a stolen credit card to make massive purchases, then resell the codes for profit. When EA catches on, the codes are invalidated and the using accounts can be reprimanded - even though the using account probably purchased the code from another player.

Limiting the number of purchases per month offers protection against the fraud by limiting the risk to EA, and to players that might purchase a code/token from another player.

 

[FoodStamp [GL]]

The limit goes beyond one account. I am not sure how they figure it - but I can buy a max of 3 items per month - with 9+ accounts.

The limits actually have nothing to do with limiting powerful objects in game - they are there to help curb credit card theft. In the past, the UO-Store had troubles with people using a stolen credit card to make massive purchases, then resell the codes for profit. When EA catches on, the codes are invalidated and the using accounts can be reprimanded - even though the using account probably purchased the code from another player.

Limiting the number of purchases per month offers protection against the fraud by limiting the risk to EA, and to players that might purchase a code/token from another player.

Ok, that makes some sense to me. But, I'd still like to purchase more stuff on my valid (non-stolen) credit card!

 

[Tazar]

From what I understand, the systems are different on a phone-order vs. an on-line order so I think you can call and place orders above the limit.