Problem: Account Information Compromised/Unauthorised Access

[Petra Fyde]

I am concerned my account information has been compromised with someone else accessing my account. What do I do?

 

[Dropixel]

I am concerned my account information has been compromised with someone else accessing my account. What do I do?

Answer:
If you still have access to the account through the account management website, change your password, e-mail associated with your account. If you do not have access, please e-mail [email protected]. To speed up the process of account verification, include the following in your e-mail:

• Name of the account:
• First and Last name on account:
• Email on account:
• Date of birth on account:
• Any codes activated on the account:
• Any character names found on the account:
• Phone number on the account:
• Secret Word:

-Do not include the password-