I am needing to upgrade an account to Stygian Abyss. I have used the store a few times, but this upgrade code has me stumped. I click to add it to my cart, it then tells me I have already purchased this item and to remove it. With this certain account, do they not know there are 9 accounts tied to it?? Now I am line to the escalate to see what they can do. Anyone else have this issue and what did you do to fix it?