FYI - I have learned that Mesanna only does these types of things for certain players only and the rest of us are sh*t out of luck..
-I used to have a collection of over 40 of the heads that could not be locked down and afew old shovels/picks with no charges.. Asked her if she could make them lockable. I was told by her that she has the power to, but she does not do things like that for players.. If it cant be locked down then it cant be locked down... She will change them over for certain players but when others asked we are told no..
-The same thing happened when the stonepavers/walls publish hit.. If you had grass tiles locked down over the new height they were all taken away and vanished. She helped afew certain people get them back and then others when asked her for help. She either ignored them or told them that it is not something she will do. Pretty much told us to go f*ck ourselves. I lost easily over 2000 grass/snow tiles that were locked at my castle, plus ones that were in chests disappeared... Zero help and millions upon millions gone. 2000 tiles bought at 300-400k each. They stole over 600 mil from me, with zero help.. I know afew special players that she returned them to but the rest of us were told she couldnt help..
--then the one that really hurt and made me want to quit and stop playing. When they switched over the account management. Tons of accounts got bugged and wouldn't let players add game time/re-subscribe. Resulting in tons of houses going into decay mode. I talked to her in emails and begged her to help me get my house back because it had all my event items and rares in it. She kept telling me that she will take over the house, it wont drop. That she will be in possession of the house and she will give it back when they fixed the system.. I thought allright awesome I wont lose anything. But no she let my house drop after she told me she will make sure it did not. There was easily 20+ billion worth of rares in it.. But there were other, i guess more prominent/special players who she helped, while the rest had to watch there hard work fall and be lost..
I have absolutely nothing against you Nails or any other player in game.. But I don't think you realize that she only does things like that for certain players in game.. And tells the rest of us no or ignores our emails. Certain people in this game apparently count more then other in her eyes and get special treatment.