More payment problems?

[Ludes]

So.. during the account migration over to the new billing system I was lucky to get out of most of the problems.. I made my kids link their accounts to pre-paid credit cards and generic UO only email accounts.
In the process I also migrated all my "not so important" accounts over to a pre-paid credit card.

However.. I kept my main account the 160+ month one, on my main card. After all that's the most important one right?

So this morning I can't get into my main.. I figure WTH but jump right in to see why..
EA says they can no longer do payments off Mastercard affiliated accounts.


Of course I asked why? the guy could not answer that question. I WAS directed to transfer funds over to another card of mine that was a Visa and try again.. payment went through no problem took about 15 seconds. My account is back up.

Just thought I'd warn ya'll

 

[silent]

Remember that risk assessment someone mentioned last week..... I'm guessing they failed a PCI DSS audit.

 

[Mesanna]

Hi ,

Can you please tell me who told you that? Please send me an email with details.

Mesanna

 

[Kylie Kinslayer]

EA says they can no longer do payments off Mastercard affiliated accounts.

Guess I will go ahead and swamp mine over to Visa to avoid any potential problems while they sort it out. 'Preciate the heads up tho.


Visa... It's everywhere you want to be, even in Britannia

 

[NBG]

Man just when I think EA ran out of ways to make me go WTF.......

If this is true, then EA has hit a new low. I mean who would refuse payment from one of the 2 major method of credit card type? Kind of like asking someone to pick between air and water lol.....

 

[Petra Fyde]

I sincerely hope this isn't true. We only have one card, a mastercard. I don't see how it can be, in all honesty.

The Origin site says:

We accept:

 

[Pink Dragoness]

Every since the new system went in, the mythic system charge my bank 1.00 then told me there was problem charging my card and after 3 days the reversal for the 1.00 would be put back into my account.
Now last night, I went to the ea store after see'ing the High Sea was on sale, and I was able to buy it with my MC, and also noticed they have added a 30 day game time code, which they had not had in the past. So this is very good for me, I will just order either a 30, 90 or 6 month code through the ea store.
Hopefully nothing changes at the ea store and I can continue to use my MC.

 

[Ludes]

Hi ,

Can you please tell me who told you that? Please send me an email with details.

Mesanna

I never did get the guys name Mesanna..
My incident report number was 3306393 if that helps at all.
A follow up email I got seems to point toward my specific Mastercard refusing to let the charge go through.
However I contacted them and they say nothing has changed so it should work just like it's worked for the last ten+ years. No worries though I got it paid and that's all that matters.

 

[Heartseeker]

The origin store still rejects my credit cards. Not sure why EA hasn't sorted this out.

At least my 6 month game time went through which till last night I wasn't sure about.

So while I can still play now, I would like to purchase other things, and don't understand why their problems from before were carried over to this new Origin site.

 

[Pink Dragoness]

I had no problem ever in the past paying with the same MC, until the move over to eamythic, only thing I can possibly think is the cc companies release the secret code number when they come out with them; and then are stored in a companies accounting sight. So ea.origin has it, card gets accepted and eamythic doesn't recognize it, and card gets declined.
I beleive that is why the regular customer service cannot answer the question to why wont it take my card. Just a possibility maybe.

 

[Ludes]

I had no problem ever in the past paying with the same MC, until the move over to eamythic, only thing I can possibly think is the cc companies release the secret code number when they come out with them; and then are stored in a companies accounting sight. So ea.origin has it, card gets accepted and eamythic doesn't recognize it, and card gets declined.
I beleive that is why the regular customer service cannot answer the question to why wont it take my card. Just a possibility maybe.

Sounds like the best theory I've heard so far.