Is this correct? Gametime Codes are not (yet) working?

[Simon]

I've managed it to immigrate an UO-Account with the "_uo"-Thing to a fresh EA-Account...

But I cant add a valid Gametime-Code... is this correct?

Are they still working at this part of wasting money?

So they deactivated the Return to Brit program and you can actually login only if you pay by credit card now?

Oh... I almost forgot, we are used to this....

 

[Zosimus]

Dont apply it yet. Matter of fact dont apply any code til this mess is fixed.

 

[Simon]

So; how about to extend the Return To Brit program?

 

[Lady Storm]

First
We should have been warned week pryor everyday and apon log in to ajust our old account info for the transfer. A full disclosure of the new billing/ account system would have gone miles to help players set it up for a smoother transition.
Second
The Back to Brit was a good idea and should have continured through the end of the migration process.
Third
Better training to the CS staff on UO billing. Many were kind and thoughtfull in dealing with irate customers and kept their cool. *unlike some who called.... *

 

[the 4th man]

First
We should have been warned week pryor everyday and apon log in to ajust our old account info for the transfer. A full disclosure of the new billing/ account system would have gone miles to help players set it up for a smoother transition.
Second
The Back to Brit was a good idea and should have continured through the end of the migration process.
Third
Better training to the CS staff on UO billing. Many were kind and thoughtfull in dealing with irate customers and kept their cool. *unlike some who called.... *

Know what Lady, my motto is, Life's too short.......I slowed down, smell the roses, and don't sweat jack these days......can't, love life too much.

 

[Zosimus]

I know that the CS reps are getting a bad rap here. They are there to answer the calls and try to help. They were not the ones that made this mess. The people that made the account system and whoever made the decision to do all 3 games at once is to blame. Some players should try to back off a bit on the CS reps. They are trying their best in this situation.

Better training on UO billing? Truthfully I like to see how any person can deal with thousands of calls slamming them at once and getting yelled at and insulted over damn pixels. I bet many CS reps took smoke breaks that dont even smoke because of how they are getting treated. Let alone it's not just UO. It's also Warhammer and DaoC. So its not just UO billing, it's all 3 games billing.

Just save the codes that you bought and this is to anybody that reads this. Dont apply them until this is fixed.