Internet Problems

[Kage]

Okay I'm trying to identify my problem so I can tell my cable company what is wrong.

When I first got this internet it ran fine for about 3 months. before I swapped to it I had AT&T DSL and had about 3 megs...

When I got this internet from Klip Interactive and that's a small time cable TV company in my area I only got around 1 meg at the time it was fine. But now around 6-7pm. Easter it goes to ****... and I am averaging only around 90 - 150 kbs... and upload for only 300-360kbs It normally stays like this until around 12 - 3am then goes back to normal.

So if anyone out there has any clue to what may be wrong please let me know so I can actually tell my Cable company what the problem is. Thanks.

This pic is from this speed test site at http://www.speakeasy.net/speedtest/

 

[Harlequin]

You appear to have lag spikes at multiple hops - minor ones at 6, 8 and 14.

And a bigger issue with hop 12.

Do a "pathping siege.owo.com" instead. It'll ping each hop over a period of time to give a better idea. Runs for around 5 mins.

This way you can better see if where the issue is. Are you using a wireless connection?

 

[Snakeman]

If I'm not mistaken, Cable up & down speed is very variable to a point. If I'm remembering correctly speed on cable depends on how much use the cable is getting (Ie people watching TV, on the Net, Phone Svc, etc) where DSL isn't. I just did a fast Google search (Entered: cable internet speed issues) & this is what most sites implied.

*********************************************************
Cable Speed Considerations
Did you know your cable speed will vary depending on the usage pattern of your neighbors? Cable modem services share bandwidth among subscribers in a locality. The same cable line connects to many households. If many of your neighbors access the Internet simulataneously, it is a distinct possibility that cable speeds for you (and them) will decrease significantly during those times.
*********************************************************

Now considering prime time for TV etc is basically your poor up & down times, I would say that the small cable co is just too small & its bandwidth it has allotted is getting all used up by most people being home at this time & the TV's on. As Harlequin said, you do have some bad ping lag spikes, which could be just the time & route path issues at this time. Now with the speed test you did, have you tried the test at different times. If they seem consistent with the times you said, I would think it's a issue on the Cable Co's bandwidth being too small & its being eaten up by everyone else being on.

 

[Kage]

Yes I have ran the test at other times and I am around 1 meg and that's is normal.

Thanks everyone for the replies.