I get that message also for some users. I believe it is set up that way by the person you are trying to contact. I have just a couple people that apparently have set up their icqs that way. My other contacts are fine, although I must admit I only use icq for a few folks.I get a message that I can't contact someone because I don't give them my phone number. I never heard of that before and refuse to give a comm program my phone number when I don't know where it will end up. So I may end up just not using icq anymore and deleting it from my computer.