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I am sorry to EA (Sort of)

  • Thread starter Punani/Atilla
  • Start date
  • Watchers 0
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Punani/Atilla

Guest
Ok, I have had tons of packet loss lately and bugged EA to death. Now their customer service does kinda suck but i found my issue:

I discovered that the cable company did not ground my cable outside! I fixed it and my connection is back!!!!!! I love it. That said, sorry EA for blaming your end, as it was obviously mine. I recommend otehrs with the same problem, check the grounding outside in the box. Further, don't go by the packet loss readout in the UO log in, as it still shows the same, but all tests and in game aer just fine!
 
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Dor of Sonoma

Guest
That is great news!

Glad to hear that you're back in the running :)
 
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Guest

Guest
Good news! A bad connection can be so frustrating. My connection to Siege and all US shards went to crap for almost a year. That was a really crappy time for me! Ironic that I had a better connection to Europa than Great Lakes or Catskills... I live in Quebec. Hmm 240 ping and no P/L or 100 ping and 15% P/L... which is more fun... oh and look Europe servers go down for maintenance about 30 minutes after the kids are in bed... yay. That was the year UO sucked.
 
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Guest

Guest
I am really glad you found the problem, but I am puzzled that when your cable company did "stress tests" on your modem, etc. (assuming they did in the early stages of when you were working with them) that they didn't ever see the signal drop on your end. I had a similar problem the summer I started playing UO, it wasn't a grounding issue directly at the connection to my home, but rather at the termination at the last pole, before it fed to my house. The cable tech found it right away when he ran signal tests from my house, and at the pole (and the tech at the CO end had seen unusual packet loss when I called to first report the problem, and he did a connectivity with the modem, hence the reason they sent someone to my house)...I just had to wait a month or so for them to get around to fixing it, due to me living in Storm Central, and them having other priorities.

Anyway, glad you are back in shape!

-Skylark
 
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