Are the crashes to the desktop a result of lost packets? I am betting they are. Is there any liability here? I know I have two accounts, one ten years and one a couple of years. There is no reason to keep subscribing to EA if the games are unplayable every single evening. I think I know that EA is not at fault, but whoever runs alter-net surely is causing loss of revenue to companies like EA who are losing subscribers. I use Comcast, and have no problems whatever to any url except the American servers of EA, so I am not thinking of dropping Comcast. Dropping UO and other EA games, however, is becoming a distinct possibility.