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HELP WITH UO STORE

D

dereck

Guest
I'm trying to upgrade my account from the Age of Shadows which I had to download due to a hard drive crash to the Mondain's Legacy.

My account is 100 months old but when I try to order on the store there's a page to verify someone has an account and it doesn't recognize the account/password I'm successfully using to log into the game.

Is there ANYBODY from UO who reads these forums who can contact me with a way to fix this or a damn phone number so I can call and order the upgrade code by phone?

This is very irritating.
 
T

Teeshy

Guest
It's possibly cos your account is so old =)

I *think* I've seen people post about logging in with "uo_" before the user name

For example, if my user name were teeshy, I would put uo_teeshy

Now I just hope I got the prefix right =P
 
D

dereck

Guest
If I use UO_ in front of my account name I get an error saying the account doesn't appear in their system.

I even used their forgot account/password screen and got a list of accounts I'm paying for and their passwords and NONE work even though people are using them.

How the hell am I supposed to upgrade my account if their web site doesn't work?
 

Basara

UO Forum Moderator
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contact them by phone - there have ben several threads recently about store issues.
 
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