these are the instructions from the Knowledge Base:
QUESTION
How do I re-activate my account?
ANSWER
Please follow the steps below to re-activate your account for
EA online subscription titles:
- Go to the account management page
- Login with your EA Account name
- Confirm your password
- Click the Subscription Info tab
Note: If your
Ultima Online account name is different from your
EA Member Name, log into the
Ultima Online Account Management page and follow the same steps to re-activate your
Ultima Online account.
instructions from The Herald:
GAME, ACCOUNT, AND TECHNICAL SUPPORT
Find your Ultima Online answers quickly in our
Knowledge Base. Search by category, keywords or phrases, or submit your own questions.
Technical and Billing Support: You can contact the Technical or Billing Support by e-mail via
[email protected]. If you would like to contact us via phone, please call: 650-628-1001. Our phone support hours are 10am to 10pm EST, 7 days a week.
Dispute: For questions about banned, suspended or hacked accounts, please email us at
[email protected].
more from Herald:
Billing and Technical Support
• What if I misplaced/forgot my account information?
o You will be able to recover your account information if you have the correct current email address and billing information.
• Who do I contact for tech support/billing support?
o There are a few different contact points for Billing and Technical Support. Please note that Billing and Technical Support will be available only in English.
Email:
[email protected]
Phone: 001-650-628-1001 (10am to 10pm EST, 7 days a week.)
• Can I contact in-game support?
o Of course! CSRs are available 24 hours a day, 7 days a week, 365 days a year! They can help with explanations but still might ask you to contact billing support additionally.
• Are you going to add more billing options?
o We are actively exploring additional payment methods, and will keep you informed as more options become available.
• If I already have an EA Account will I need to update my billing information?
o No. You will not need to update your billing information for individual accounts. As part of the billing system update, all payment information is encrypted and moved securely. However, on your first login to the account center you will be required to verify your billing information payment methods are accurate.
• I have multiple Ultima Online accounts and EA Accounts, do I need to update my payment information?
o If you are on recurring billing or game time card all of your payment information and game time information will be moved across all individual accounts. You must use your current login info (email address and password for each account).
• I would like to merge all of my accounts under on single EA Account:
o Due to the legal constraints of moving payment information across accounts, it is necessary to re-enter billing payment information should you decide to merge multiple accounts under one single Master EA Account. We understand this is often a tedious task, but it’s for the safety and security of your personal account information.
• Am I able to make a new account?
o Absolutely!
• Will there be a support website?
o Yes! Please check out
Support | Mythic Entertainment | Ultima Online. In addition, most of your needs can be taken care of with an email to
[email protected].
and some more:
How do I contact Account and Billing support?
ANSWER
Account & Billing Support If you have an account or billing issue, we have phone numbers in place that you can use to find help.
Please make sure that you are utilizing these
services for one of the
following reasons:
- Subscription questions
- Billing information questions
- To make credit card purchases (not EA Store related)
- General account inquiries:
- Updating contact information
- Account activation and deactivation
- Password and account name requests
If you do in fact need to contact
Electronic Arts for one of the above issues, you can call one of the numbers below, depending on your location:
- Inside the United States: 1-866-543-5435
- Outside the United States: 1-650-628-4306
These numbers are for account support only. The agents you reach at these numbers will not be able to help you with technical support issues.
The hours of operation for the above numbers are 7:00am-9:00pm CST, 7 days a week.
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It's a lot, I know.... for me, I'd just call the 866-543-5435 and hope for a competent customer service rep...... there are far too many posts about 'how to set up your account management' stuff, so if there's an easy way to do it I hope someone posts that for ya
Larisa, like everything else that's been offered to us, that page, nowhere, that I can see at least, instructs someone that has an Ultima Online account and has no clue about what email, has no idea what a Mythic or EA account is, ... while I understand that it's across all EA games, specific instructions for UO players might have been real handy at the onset of this debacle..
that they overlooked the willingness of the entire Stratics staff to help in any way possible (which they *always* do) beforehand is just mind-boggling
