Help me troubleshoot the promotional code system please.

[MoonglowMerchant]

If you are in game, click help.

Then click promo code redemption.

Do you get the option to enter a code or does it say the system is down?

Please post results here.

It is telling me the system is down. I know it's not just me. But, it may be only on Siege.

Thanks for the help.

 

[Sweeney]

System is down, but I'm on Siege.

 

[Tina Small]

Using a character on Lake Superior, I was able to just now bring up the gump to enter the promotional code.

 

[MoonglowMerchant]

Using a character on Lake Superior, I was able to just now bring up the gump to enter the promotional code.

Interesting. Looks like it may be Siege only.

Anyone else?

 

[KickEm]

using a character on GL i was just now able to enter a code and recieve the message that I entered an invalid code.

 

[MoonglowMerchant]

using a character on GL i was just now able to enter a code and recieve the message that I entered an invalid code.

Thank you.

Care to try on Siege?

 

[Sweeney]

Chrissay is on, maybe she'll actually read this.

 

[KickEm]

just tried on siege and indeed it seems that this problem is only on siege.

 

[MoonglowMerchant]

Chrissay is on, maybe she'll actually read this.

She just posted a bit ago that they checked and the system is working fine. Clearly it isn't. I'm just trying to narrow down the problem for them.

Thanks for your help. Do you get the gump if you try on another shard?

 

[MoonglowMerchant]

just tried on siege and indeed it seems that this problem is only on siege.

Beautiful.

Thanks.

 

[kelmo]

Just tried an old character on Cats. I got the code gump. I tried on Siege, same account. No go...

 

[MoonglowMerchant]

Just tried an old character on Cats. I got the code gump. I tried on Siege, same account. No go...

Thank you Kelmo.

 

[kelmo]

It appears to be working now.

 

[Raider Red]

It appears to be working now.

I just tried a char on LA and on siege and both times I got the gump so it seems to be working.