GM issue again.... do they known anything ?

[NBG]

Today I waited 3 hours for a GM to move a stuck renowned boss that can not be targeted (its spawned in the rocks)......

From previous encounters when running into this particular issue, GM just message me and ask me to get ready because the monster is going to be moved.

Today however, I get a message saying that this issue needs to be looked into further and they will check it out later...... I waited 3 hours just for a canned message?

I mean are the GMs so out of touch of what can be done and what can not be done or are they unable to understand a simple request? Does the department responsible for hiring these GMs even know they are hiring a bunch of useless help?

I would rather they fire all the GMs and put the money into fixing the game itself and replace them with an automated response algorithm (its all those GMs are mostly doing anyway).

Sure there are issue with stuck monsters but is it to hard and time consuming to move a monster that can not be accessed? I am just mad at the inconsistent services that GMs provides in this game.

 

[Travis82]

I 100% agree. GM's are useless in this game now a days. I mean sure there is a few but for the most part they are useless. Should just fire them all like op said and pay the dev's better to fix the game up.

 

[Stupid Miner]

Ouch
Next time just find an archer.

and... if this was the goblin spawn, there's actually a way to teleport down there. Need to remember to upload a pic of that.

 

[canary]

i waited two hours one day for a canned response. it actually even said something to the effect of 'GMs will also not assist with information on in game issues'.

... really? So, not only will you NOT assist me with the issue, you aren;t even going to tell me how to resolve it myself? Ugh.

There is no excuse for this kind of poor customer service, to be honest. It is either GM laziness or making one guy cover all three EAMythic games. C'mon, they get paid like 10 dollars a hour (iirc, its not a lot), is it THAT difficult to hire someone or put into your budget?

 

[NBG]

Ouch
Next time just find an archer.

and... if this was the goblin spawn, there's actually a way to teleport down there. Need to remember to upload a pic of that.

This spot is completely out of range and in the rocks. I tried every trick in the book and no archer is a no go. The spawn was devour of soul renowned.

when I was waiting in queue, the queue was no moving at all for almost 2 hours then it started moving at a relatively fast pace. The Gm probably just decided that "hey its late and the queue is getting long, lets just canned response some of them. I mean its not like I will get into trouble for doing nothing".

 

[Mapper]

This spot is completely out of range and in the rocks. I tried every trick in the book and no archer is a no go. The spawn was devour of soul renowned.

when I was waiting in queue, the queue was no moving at all for almost 2 hours then it started moving at a relatively fast pace. The Gm probably just decided that "hey its late and the queue is getting long, lets just canned response some of them. I mean its not like I will get into trouble for doing nothing".

To slightly defend the GM, The queue has been broken for ages, Never works for me.

 

[canary]

To slightly defend the GM, The queue has been broken for ages, Never works for me.

I'm not sure you can even 'slightly' defend waiting 2 hours for a canned response (heck, even a personal response for that matter), broken queue number or not.

 

[MalagAste]

The Que hasn't worked for years. Doesn't mean that's an excuse but it hasn't.

The GM's haven't a clue what UO is what your talking about or anything, I think the computer decides what your message is about and gives the GM's a list of answers.

Not a one of them have ever spent 10 min in game. And 90% of them don't speak english as a native language.

You get a canned response because you probably didn't word yourself just right using the word "stuck" auto directs you to the help I'm stuck.

Which you are not hence the canned response. 9 times out of 10 if you just rephrase your page you will eventually get some sort of assistance.

However don't page on yourself for harassment just to get a GM to come to you. They tend to frown on that.

I think GM's should have to log in 40 or more game hours BEFORE they can start being GM's.

They need to read the basic play manual and actually play the game for at least 40 hours. And they need to be familiar with the maps and the world. They need to spend some time as well building a house. This way when we page and need help they have at least some basic idea about gameplay.

And the DEV team.... they are the ones who need to FIX area's that are broken like the Goblin spot where the Goblins spawn there behind that bunch of rocks... and the Fairy Dragons where they get down there in that gorge and you can't get to them... sure as an archer you CAN kill them... but why? You can't loot them down there.

And WE as players need to report this sort of thing to the DEV's so they will fix it. And yes I'm aware it's been reported many times... but it's my opinion that the only things that get acted upon are issues that are hot. So.... in order to make this issue move to the top of the DEV fix list I suggest more people report on it...

But all in all the GM should KNOW about this issue as it's a VERY common one... and he/she should have moved the monster. And trust me they HAVE done it in the past and they WILL continue to in the future and it IS part of their job... Sometimes you have to word it that way.

Why they don't teach GM's about known issues like that I'll never know. Should not be the players responsibility to teach the GM's how to do their job.

 

[Xanth de Orlig]

I assumed something was wrong with the queue, since I have managed to be number 7 in the queue for the past (fill in your own number) years! heh



on a side note ...

where can I turn in my resume? I could go for getting paid to help folk in UO

 

[GalenKnighthawke]

From what the dev team has said, I have the impression that there are no longer dedicated UO GMs, but rather a multi-game customer service staff.

(And hey, team, if this is wrong, please correct me and offer another explanation for why the in-game customer service has been so bad of late.)

I get impression in part from how the UO Producer has said that the dev team provides content, doesn't do customer service things. That was a frightening statement to me, because by definition what's permitted in a game is a product of that game's content, and what's allowed in one game might be not allowed in another. An example would be teleporting up to a roof to attack. In UO, allowed. In other games, though, it was considered an exploit as a general rule (or so I have read). Another example would be the goza mat issue from some months back. Want to bet that something similar is illegal in DAoC, and the GM extrapolated?

I have to wonder if DAoC and WO:TAOR are having similar difficulties. Probably not, as those were games native to Mythic.

Now that the Mythic games are under....Some other EA studio...Bioware maybe? I forget.

Either way I wonder what if any impact that'll have on UO's in-game customer service.

In-game customer service has never been good. ("I cannot help thee with that.") From anecdotes, there've been bright spots, which are fewer and farther between and have an ever-decreasing bar. And I noted a disturbing pattern of GMs praised on the boards being fired not-too-long after.

But it's never been good. A frequent complaint on the old UO.com boards was that the GMs only helped reds, and to my surprise that was backed up again and again by my own and others' experience with GMs.

We have gone, however, from GMs who were rarely of any use, to GMs who are almost never of any use.

-Galen's player

 

[Babble]

Uhm, shooting things from a roof when you cannot get hurt is also in UO an exploit.
We had the whole boat issue a few years back, when developer then decided to program cleverer monsters.

As far as I know GM's are not allowed to interfere with spawn, as such a thing can get to a lot of GM calls and cost money so EA decided that it is a development issue and should be solved by bugfixing.

Also I think GMs do customer service for the all so successful EA games like Warhammer, DAoC and maybe Pogo, so why should they know much about UO.

 

[Dermott of LS]

...

And WE as players need to report this sort of thing to the DEV's so they will fix it.

The problem is that the various issues with the Abyss spawns HAVE been reported, several times.

- Goblins down the north cliff wall
- Dark Wisps spawning underground
- Daemon spawn in inaccessible places
- The one spot in Clan Scratch that the rats will spawn in
- The fact that the wolves, rats, and scorpions are static spawn instead of cycling spawn as in every other spawn system (at least the rats don't get COMPLETELY broken anymore)

 

[Myna]

i play the game like no GMs would exist since 5 years .... if i find a situation like yours, hey bad luck ..... i try it the next day

did you really wait 3 hours to get a boss monster moved .... omg ... dont you have other stuff to do? rolleyes:

of course you are right about GMs ... but really i am asking myself who is more stupid? NO OFFENSE

you becasue you called a GM although we all know they are uselss and even waited 3 hours to get a monster moved

OR EA paying people who dont do their job

 

[RawHeadRex]

amazing

 

[NBG]

i play the game like no GMs would exist since 5 years .... if i find a situation like yours, hey bad luck ..... i try it the next day

did you really wait 3 hours to get a boss monster moved .... omg ... dont you have other stuff to do? rolleyes:

of course you are right about GMs ... but really i am asking myself who is more stupid? NO OFFENSE

you becasue you called a GM although we all know they are uselss and even waited 3 hours to get a monster moved

OR EA paying people who dont do their job

I was doing other things while I was waiting for the GM to show up. There are plenty of things to do in the game. I just hated to leave that renowned there (what if it has something good?). I hate what ifs, especially when I get it to spawn and was unable to attack it.

As stated in the original post, I had previously asked GMs to move monsters for me because they spawned in the walls or was unreachable and gotten the monster in question moved on many occasions.

What I am mad about was that this GM's action is completely on the opposite end of the spectrum ( no help at all with canned message). This is the first time I have gotten this kind of service when it comes to moving inaccessible monsters.

 

[Mapper]

I'm not sure you can even 'slightly' defend waiting 2 hours for a canned response (heck, even a personal response for that matter), broken queue number or not.

That part I cannot defend no. I was simply saying, The queue numbering is broken.

 

[Spree]

I had my truck in under a warranty repair it took 3 week


Oops wrong GM

 

[Feikun]

I doubt Mythic even has the money to hire any with a brain.

Just look at the quality of their development & balancing, easy answer.

One of the faction developers saying 'I have never played World of Warcraft' was a classic.

 

[Viper09]

I doubt Mythic even has the money to hire any with a brain.

Just look at the quality of their development & balancing, easy answer.

One of the faction developers saying 'I have never played World of Warcraft' was a classic.

Mythic doesn't hire the GMs though, it's all EA I believe. Could be wrong.