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Getting weird message when trying to log in on LA. Bug?

Esmeralda

Esmeralda

Sage
Stratics Veteran
Stratics Legend
When I try to log in on Lake Austin, I get the message that I have a char transfer active to that shard, so I can´t log in.
Weird things are:
a) I didn´t do a shard transfer in over 3 or 4 months
b) char transfer isn´t working atm, isn´t it? :coco:

Anyone has the same problems?
I also restarted uo - no change. Tried to log in on LA with another acc.. works perfectly *scratches head*
 
E

eve

Journeyman
Stratics Veteran
Stratics Legend
sorry, no idea..... i assume you got in touch with a gm (well, attempted to at least)

best of luck.........
 
Esmeralda

Esmeralda

Sage
Stratics Veteran
Stratics Legend
Thanks Eve.. I tried that *sighs*
After around one hour of waiting time I got the message, that I should contact the billing center... *scratches head*

Uh.. WHY? The last time I switched shards has been at least 3 months ago! And that wasn´t to lake austin..lol
Didn´t get an answer to this question, when sending in another help request.
Tbh I aborted it when I was waiting way more than one hour.
[/sarcasm]Well this shows me again what AWESOME customer support we have. [/end sarcasm]
 
M

Meat

Guest
Esmeralda said:
When I try to log in on Lake Austin, I get the message that I have a char transfer active to that shard, so I can´t log in.
Weird things are:
a) I didn´t do a shard transfer in over 3 or 4 months
b) char transfer isn´t working atm, isn´t it? :coco:

Anyone has the same problems?
I also restarted uo - no change. Tried to log in on LA with another acc.. works perfectly *scratches head*
Click to expand...
Yes. I have had this problem as well. Happens when I try to log into one of my accounts on Drachs or Europa. Can't remember which one because I don't play there anymore. I paged a GM as well and got the same runaround you got and just don't feel like spending all the time just to try to talk to someone to fix a problem on a shard I no longer play.
Although it would be nice to see what I still have over there.

As always, when it comes to customer service, EA = :loser:
 
F

FarukAlazar

Guest
Esmeralda, try sending an e-mail directly to Jeremy. At least she will know about it and not one of the GM/CS bots who will just refer you to the wrong page of the KB. :dunce:

jdahlberg*at*ea*dot*com. I think I have that right.
 
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