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Amen. I have finally gotten them to accept my payment after a week of phone calls and emails!
As far as entering the codes goes - I purchased a code from EA through PayPal, and when I went to update my subscription (just a little while ago), it accepted the code just fine, and I also noticed that the alternate payment method links are back. So, hopefully they have fixed it!
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Hey! could you give me a link to where you bought a game time code with PayPal? The places I am running into only allow CC purchases! Thanks
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There isn't really a link that I know of, I found these instructions that another player copy/pasted from some EA website. Be forewarned, I had to pester them a bit (my "case" got transfered to a higher level of support and that gentleman mail me my code today - I paid for it a week ago). Next time I renew I will hopefully have my billing address verified with PayPal which will allow me to get the PayPal debit card, and I will just use that to pay as if I were paying by credit card from now on. Yeah, I am a poor college student and I refuse to get credit cards. I have seen too many friends go down that road and get carried away - which the credit industry is all too willing to help them do, but I digress.
Here are the instructions:
There are two ways to pay for your The Sims Online account:
Credit Card: You can pay online with your credit card by applying a billing option to your TSO account.
PayPal: If you would like to pay with PayPal, please follow these instructions.
Players of The Sims Online can now take advantage of their PayPal accounts to pay for your accounts! If you do not have a PayPal account, but were looking for a new option to pay for your subscription, you can create a free PayPal account.
Once your account is created, login to PayPal.
Once logged in, click the Send Money tab listed at the top of the page.
In the Recipients Email box, please enter
[email protected] for Sims Online.
In the Amount ($) box, please enter the amount to be transferred to us for payment.
For The Sims Online, the payment amount for 30 days of game time is $13.99 USD. 90 days of game time is $38.99 USD.
At the Type box, please choose Service from the pull down menu.
In the Subject line, please enter the amount of game time that you are going to be purchasing and the name of the game. (Example: 30 Days of Sims Online).
In the Note field, please verify the amount that you are sending us and your EA Screen Name. (Example: I am sending $13.99 for 30 days of The Sims Online).
Click the Continue button. Once the payment has been sent, please allow 24 hours for processing of your game time request. You will be e-mailed back at the address you have listed for your PayPal account once the transaction is complete.
NOTE: All purchases through PayPal are final. No refunds are allowed. Please send in the EXACT amount specified.