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Putting stuff up on test center - and monitoring player reaction even after a publish goes live - generally gives more realistic results.
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I have to agree with this policy. That said, I think they would get even better results by allowing in game reporting of gameplay issues, if not on live servers then at least on Test Center. A lot of the more knowledgeable players I've known over the years had no interest in forums, seeing as time used participating in forum drama is time they could be using enjoying themselves in game.
Also, one problem with relying on opinion polls to drive gameplay changes is that no matter how they were handled (either via Stratics or via an in game gump of some sort), it would end up being ruled by the vocal minority. Stratics posters only entail a very small percentage of the players at large. They could run a poll about a feature, and even if it got 80% of the Stratics vote, that wouldn't necessarily mean even 20% of the playerbase would like it. And in-game gumps tend to be ignored, or disproportially weighted by people with multiple accounts (I used to have several, myself, and I know I was not the only one).
And in the end, no matter what they do it will not be universally liked. There have even been incidences of Developers doing what the players asked for, then been flamed by the same players for doing it. It really is a no win situation. What I'd like to see, and what seems to be happening, is Developers listening to player feedback and taking it into account when setting priorities and making balance changes. Not taking priorities from the players, or only doing what [this subset of] the players want, but letting them serve as a bit of a guiding force. What I'd really like to see is Devs having a tool to profile (anonymously, of course) what players actually do (if one doesn't already exist). That wouldn't bias to only take into account the type of people that post in forums, and it would actually be of more benefit gameplay-wise, as there tends to be a bit of a dichotomy between what users say and what they actually do.
So yeah, a bit rambly but even as an on again off again outspoken advocate for this change or that, I'd still much rather game developers NOT ask for permission before making changes. Except, perhaps, in really specific circumstances, like if they were proposing to completely and drastically change a gameplay element (e.g. the murderer system, one red all red).