(EA response needed?) Will Buying this upgrade code get you the promo?

[Lord Kotan]

Ultima Online™ Stygian Abyss Upgrade Account Code

http://uogamecodes.com/store/prod_detail.asp?ProdID=UOSTYUPGRADE&CartID={902F124B-7036-414B-A579-E574E4BE946D}&PromoID=996

I didn't see on the page where it said you'd get a promo code.

Thanks for any help.

 

[Storm]

Re: Will Buying this upgrade code get you the promo?

Ultima Online™ Stygian Abyss Upgrade Account Code

http://uogamecodes.com/store/prod_detail.asp?ProdID=UOSTYUPGRADE&CartID={902F124B-7036-414B-A579-E574E4BE946D}&PromoID=996

I didn't see on the page where it said you'd get a promo code.

Thanks for any help.

its supposed to but I would not do it! many of use bought the code and they did not send promo codes ! I am still fighting since release trying to get mine!

I have recently emailed chrissay if she can not help then I will end up contacting officials to see what my legal recourse is ! I will not be treated like this by anyone especial a large corporation!

 

[Lord Kotan]

Re: Will Buying this upgrade code get you the promo?

I hope we get the convert tokens like we were promised..

 

[Deb]

Did you check your email to make sure that there were not 2 codes in it.
I bought mine from both EA and UOGamecodes with no problem. The email
from the gamecode site had both codes, BUT the promo code was at the bottom of the email. Hope this helps.
And on the EA site the codes are on your receipt at the end of checkout.

 

[Storm]

DEB just double and triple checked all I was given was upgrade code no promo code!

 

[Chrissay_]

If you are not getting the promo code or have had trouble receiving any codes after your purchase create a ticket here: http://support.ea.com. This creates a ticket number and if you have problems trying to get your issue resolved. It is the fastest way for me to be able to follow up if there are any issues.

 

[Storm]

If you are not getting the promo code or have had trouble receiving any codes after your purchase create a ticket here: http://support.ea.com. This creates a ticket number and if you have problems trying to get your issue resolved. It is the fastest way for me to be able to follow up if there are any issues.

ok chrissay I have some ticket numbers you can check and the one i was told to send to billing is over 24 hours old and the other expires in a few hours where do i send the numbers?

 

[Chrissay_]

if it's been close to 48 hours and you have not received a response or a resolution to your issue please pm me your incident numbers.

 

[Storm]

if it's been close to 48 hours and you have not received a response or a resolution to your issue please pm me your incident numbers.

ok tnks will do !

 

[Storm]

if it's been close to 48 hours and you have not received a response or a resolution to your issue please pm me your incident numbers.

wel chrissay its 2 more days later and still nothing from you guys no codes notta and i have 4 or 5 ticket numbers now !

 

[Joshua Ravenloft]

If you are not getting the promo code or have had trouble receiving any codes after your purchase create a ticket here: http://support.ea.com. This creates a ticket number and if you have problems trying to get your issue resolved. It is the fastest way for me to be able to follow up if there are any issues.

And boy was it fast! I PM'd Chrissay and had a reply from her within 5 mins and a resolution from EA support within the hour!

Thanks Chrissay

 

[The Fallout]

The promo code comes in the same email as the upgrade code. I did this yesterday from UOGameCodes with an upgrade code. It should be at the bottom of the email.

 

[Storm]

i have been in contact with chrissay and she forwarded my info on but still no response from them ! I am wondering if that dept is off over the weekend and maybe thats it!

 

[StaticOnAtlantic]

I just want my EACodes!, i went to the EASTORE bought the codes and they take the money but no codes, and its not going to do it Because of a fraud check, according to EA Rep (Jason). I bought codes for players who have alot of in game gold, but not so much in RL.

So they block my transaction? They Take my money and just block the Transaction!

Jason tells me that there was account fraud a few years back with people buying codes thats why there limiting account buying. They are getting your name and card # and locking you out, It appears to be 4 codes at the max.

Guys this is unreal... But Ill go around it, but still its a bit unreal im sorry.

 

[Tazar]

I ran in to the same issue Static, and when I called, I was told 48 to 72 hours for it to be resolved... but it was fixed in under 10 minutes... Good luck and hope yours clears as fast.

 

[StaticOnAtlantic]

I ran in to the same issue Static, and when I called, I was told 48 to 72 hours for it to be resolved... but it was fixed in under 10 minutes... Good luck and hope yours clears as fast.

i dont know if we are having the same issue though, I bought 5 codes only recived 4 then called them and said that "I" have been flagged due to maybe fraud.

I told them to explain to me what "fraud" i have commited, I have had my bank account for 11 years (same bank) NOTHING has changed, Im a deputy sheriff for god sakes, i have to maintain good credit and not have any outstand accounts.


EA im sorry ( not really) but this is bs.

 

[Surgeries]

Upgraded three accounts in nothing flat...got all accounts upgraded, and all codes redeemed. Went smooth as ever.

Very pleased with that bit...can't wait to go see some of the stuff!

 

[Storm]

well I have a couple more accounts but I am not gonna upgrade till I know I am gonna get what was paid for! i will just wait till monday but if I have not by then ....

 

[neocron79]

I upgraded my account through UOGameCodes and got both my upgrade code and my promo code without any hitches. The email I got from UOGameCodes was this:

------------------------------------------------------------------
<deleted>, Thanks for your order.

Your Order ID is: XXXX-XXXXXX-XXXXXXXXXX. Please keep this ID number for future reference.
The amount of $29.99, under "VTI*EA ULTIMA ONLINE" will be posted on your credit card.



Upgrade code procedure:

Step 1 : go to https://account.ea.com/myacct/uo/uo-hub.jsp?skin=uo (Modify an account)
Step 2: Fill in Account name and password, hit ok
Step 3: On you’re My Account page click on Subscription Info, click on Upgrade Account
Step 4: Enter Upgrade code and click on ok, should get a message your account has upgraded successfully.

Here is your Ultima Online&trade; Stygian Abyss Upgrade Account Code
XXXX-XXXX-XXXX-XXXX-XXXX


Here is your Stygian Abyss Promotional Item
XXXX-XXXX-XXXX-XXXX-XXXX


Thank You

UO Game Code Store
------------------------------------------------------------------

 

[StaticOnAtlantic]

Well i got all 4 of mine without a hitch, i just want my 5th and 6th and 7th and 8th and 9th and 10th and 11th and 12th and 13th and 14th and 15th and 16th and 17th and 18th and 19th and 20th and 21st...........................................................................*trails on and on and on and on and on and on and on and on and on and on and onand on and on and on and on and onand on and on and on and on and onand on and on and on and on and onand on and on and on and on and onand on and on and on and on and onand on and on and on and on and onand on and on and on and on and onand on and on and on and on and onand on and on and on and on and onand on and on and on and on and onand on and on and on and on and onand on and on and on and on and onand on and on and on and on and onand on and on and on and on and onand on and on and on and on and onand on and on and on and on and onand on and on and on and on and onand on and on and on and on and onand on and on and on and on and onand on and on and on and on and onand on and on and on and on and onand on and on and on and on and onand on and on and on and on and onand on and on and on and on and onand on and on and on and on and onand on and on and on and on and onand on and on and on and on and onand on and on and on and on and onand on and on and on and on and onand on and on and on and on and onand on and on and on and on and onand on and on and on and on and on*

 

[wanderer1origin]

bought from uogamecodes got email with promo items in it

so is doable beat there uo store as i was in customer support on 2nd buy for 50 minutes thursday to get upgrade code

Ultima Online™ Stygian Abyss Upgrade Account Code

http://uogamecodes.com/store/prod_detail.asp?ProdID=UOSTYUPGRADE&CartID={902F124B-7036-414B-A579-E574E4BE946D}&PromoID=996

I didn't see on the page where it said you'd get a promo code.

Thanks for any help.

 

[Storm]

I upgraded my account through UOGameCodes and got both my upgrade code and my promo code without any hitches. The email I got from UOGameCodes was this:

------------------------------------------------------------------
<deleted>, Thanks for your order.

Your Order ID is: XXXX-XXXXXX-XXXXXXXXXX. Please keep this ID number for future reference.
The amount of $29.99, under "VTI*EA ULTIMA ONLINE" will be posted on your credit card.



Upgrade code procedure:

Step 1 : go to https://account.ea.com/myacct/uo/uo-hub.jsp?skin=uo (Modify an account)
Step 2: Fill in Account name and password, hit ok
Step 3: On you’re My Account page click on Subscription Info, click on Upgrade Account
Step 4: Enter Upgrade code and click on ok, should get a message your account has upgraded successfully.

Here is your Ultima Online&trade; Stygian Abyss Upgrade Account Code
XXXX-XXXX-XXXX-XXXX-XXXX


Here is your Stygian Abyss Promotional Item
XXXX-XXXX-XXXX-XXXX-XXXX


Thank You

UO Game Code Store
------------------------------------------------------------------

mine was exactly like that only missing the promotional line