Developers really need your help,can not log in account manager !!!

[Necron87]

Dears @Mesanna @Kyronix @Bleak , my friend have two accounts (age 12 years),a month ago subscription has ended,and he can not log in accoount manager on Mythic,and can not activate the key playing time and pay subscription. He tried to change the password on Mythic and EA account,but when he change the password the site shows an error. He write on email [email protected],but there was no answer, write in technical support,but they only advised to change password ...... Please tell , who write, and who can help, before the fall of the house with all the things one month.

 

[OREOGL]

I don't know if it matters, but generally I reach her at [email protected].

May be worth a shot.

 

[Necron87]

I don't know if it matters, but generally I reach her at [email protected].

May be worth a shot.

Thank you ! I'll try to write.

 

[Governor Ma Nerva]

i had the exact same thing happen to me last month. i ended up going to ea site and clicking plants and zombies to get help from rep.(for uo help it just said write support). but a rep called me up within 1 minute. after explaining he took about 15 minutes and i was able to log in fine.so, click another game on ea site and say you can not log in and they will call you right up. hope this helps.

 

[Necron87]

i had the exact same thing happen to me last month. i ended up going to ea site and clicking plants and zombies to get help from rep.(for uo help it just said write support). but a rep called me up within 1 minute. after explaining he took about 15 minutes and i was able to log in fine.so, click another game on ea site and say you can not log in and they will call you right up. hope this helps.

Unfortunately, he lives very far away,if only to call tech support to. Thanks,will try.

 

[Necron87]

But I think what problems with login on Mythic and support EA .....It is not in their competence. Need help developers,but the response has not yet been.....

 

[sablestorm]

Tell him to clear the cache and try logging in again.

 

[Necron87]

No no, EA somewise blocked account.

 

[sablestorm]

No no, EA somewise blocked account.

That's what I thought. I was getting a message that the site is down, but other folks could login just fine. The fix for me was to clear the cache.

 

[DJAd]

Try changing the password via Origin.com: http://www.origin.com/account/reset-password

 

[Necron87]

Dear @Mesanna,developers,support Broadsword team,on behalf of my friend- veteran UO,I thank you for help,accounts managed to be paid and now they work. The problem was with EA account,technical support EA It works very poorly,instead of helping to solve the problem,they are sent from one specialist to another not to mention the reasons. Therefore thanks to our team for the help,you care about the players !