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Connectivity Issues April 1, 2017 (Saturday Morning)

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[From a forum post by Starr “Darkstarr” Long]

Apparently the gods do not like April Fools pranks and decided to punish us.

At approximately midnight CDT one of our servers at our data center experienced a catastrophic hardware failure. Players inside the game could remain connected as long as they did not change scenes but anyone changing scenes would lose connection and anyone trying to log in to the game could not.

As of 7:50 AM CDT we were able to temporarily resolve the issue and the servers can be reached again. We were (and are) dealing with a hardware error that we haven’t fully identified, yet, but were able to resume service nevertheless, for now. We’ll continue looking into it, with hopefully no additional downtime. We might need to replace a machine, though, which would come with a short maintenance downtime, in case of. In that case, we’ll announce it ahead of time.

We apologize for the inconvenience this caused anyone.

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