Code Bought / aint working

[tiara1971]

Lastnight a friend of mine bought me a house and bank storage upgrade code from the Origin store.... he gave me the code. I go into accounts to enter the code and get a message code will not work on this account.... i got him to try the code on his account and same message.

Thinking it might be an issue with him being in the US and im in Australia.
I was unable to buy the code from australia cause it dont show up in the list, and it wont let me view the US site

Has anyone else had issues with codes??

 

[Tazar]

The upgrade code should have appeared on the store page when he made the purchase, and again on the e-mail he received from the purchase. I noticed once that the codes were not the same and that (for me) the code from the e-mail worked where the code from the store webpage did not. Hope you find the answer soon.

 

[Lady Laurel]

Account Management has been down all day today, so maybe it has something to do with that. According to the announcement it was anticipated to be up 4 1/2 hours ago, so maybe they are having more issues. I would try again after the account management is back up. I purchased codes for one of my accounts to finally upgrade it to SA and HS, but I wanted to wait until the maintenance was back up, just in case of errors.

Account Center Maintenance - 01/25
Kai Schober
24 Jan 2012 16:50:32 EST
Greetings,

We will bring down the Account Center for a maintenance tomorrow, Wednesday January 25th, at 8am EST (14:00 CET). During the maintenance you will not be able to change subscription or redeem game codes.

At the moment we anticipate the Account Center to be back online at 1:00pm EST (19:00 CET).

Thank you for your understanding.

 

[tiara1971]

Yes checked code from store page and email both matched..... Maybe the account site is still down ill try later tonight ty

 

[Lady Laurel]

I was finally able to log in to the acct management and apply codes.

Hopefully it will let you *fingers crossed* for you

 

[tiara1971]

Well no luck for me still same message cannot apply code to this account.

i check site and email both codes match, but something looks diff the 1st part of the code has 6 chars not 5 chars like the rest of it......

 

[Lady Laurel]

Well no luck for me still same message cannot apply code to this account.

i check site and email both codes match, but something looks diff the 1st part of the code has 6 chars not 5 chars like the rest of it......

Have you tried to apply the code leaving off the 1st char? Maybe it was some type of computer glitch?

 

[tiara1971]

Yes tried that even down to removing 1 letter across the 6, so 6 tries...

I have emailed Messana letting her know the issues hopefully hear from her soon


Thanks to all that are trying to help



(maybe cause im aussie they say we are backwards lol )

 

[tiara1971]

After waiting on the phone for EA to respond the guy tells me the code is invalid he then said he would refund my money for the code and to try purchase another..... so i purchase another code and same issue cannot apply this code to account. So im back on the phone grrrrrr


Hate to see my phone bill for these calls


Give em some AUSSIE AUSSIE AUSSIE OI OI OI

 

[xblade]

i would recommend for anyone wanting to buy storage upgrade codes to no to buy, it look as if the code generator is generating invalid codes.

 

[Bazer]

i had to email mesanna myself about a code and she replied something was wrong with " there was an error in house that was corrected." and it worked after i emailed her.