Can't get forgotten password e-mail on old account

[Trebr Drab]

Nor for my current one, for that matter. This is over the last 2 days.

I had an old account that I set up years ago. I never developed any characters, so I thought maybe they deleted them and thus the account is completely gone. But I tried "forgotten password" on my current account, which I just updated to SA and received an e-mail for in early Sept.

I'm wondering now if the system is down for some reason. Anyone else receive an e-mail from UO over these last couple of days, or have the same problem? I can't believe that right now, with the free trial thing going on, that it would be down.

 

[Dragonchilde]

If you have an old CD key, or an old credit card number, you can call them directly and ask them to grant you access.

 

[Viper09]

Remember to check your spam folder as well.

Also you can try calling them. I've read stories here of people getting their password with just their DOB as proof.

 

[Trebr Drab]

I called and they fixed me up.

It still leaves the question of why I didn't get any e-mails, even using my regular account which just got one in early Sept. for the SA upgrade.

The CS rep tried sending me an e-mail and it didn't work, he tried sending one to my wife's and that didn't work. And no, nothing in the spam or junk folders.

I also sent myself an e-mail just to make sure mine's working, and it did. I'm getting other mail fine too.

But they did fix me up, with approval from superiors.

 

[Ivorythorn]

I called and they fixed me up.

It still leaves the question of why I didn't get any e-mails, even using my regular account which just got one in early Sept. for the SA upgrade.

The CS rep tried sending me an e-mail and it didn't work, he tried sending one to my wife's and that didn't work. And no, nothing in the spam or junk folders.

I also sent myself an e-mail just to make sure mine's working, and it did. I'm getting other mail fine too.

But they did fix me up, with approval from superiors.

They did the same for me as well. I know a lot of people that think EA doesn't care about their customers, but I have nothing but high praise for them. I thought my old account was gone for good....

 

[hakeem]

My wife and I both needed to have passwords emailed as we each had a previous account we had not used for some time. Her email arrived shortly, mine has yet to. (4 days now.)
I think something may be amiss.

 

[Ivorythorn]

i know you probably did this, but did you check your spam folder? If you did, and wasn't in there you should call them back, and quick. Do not wait.