Cal - think you folks can help me out?

[Beer_Cayse]

Every week night, trying to get to Lake Austin to play is now a crapshoot. UOTrace looks like this right now and when I can login it's the NPC 3-step. Since ALTER.NET hands off to you folks, is there anything you might be able to swing to get some ping improvement?

I'm going thru my ISP Tech support (Roadrunner) for their local hop (#2) and see what they might be able to do with Level3.net.
====

Host Name                                     IP Address        Hop    Ping Time   Ping Avg   % Loss    Pkts r/s   Ping best/worst
* Unknown Host *                              10.101.16.1       2      60ms        180ms      1%        108 / 110  7ms / 691ms
gig4-1-0.4007.syrcnycsr-rtr10.nyroc.rr.com    24.92.227.13      3      422ms       141ms      0%        110 / 110  7ms / 542ms
xe-3-3-0-0.rochnyei-rtr000.nyroc.rr.com       24.24.7.49        4      342ms       119ms      0%        110 / 110  10ms / 625ms
ae10-0.syrcnycsr-rtr03.nyroc.rr.com           24.24.21.220      5      248ms       112ms      0%        110 / 110  14ms / 587ms
xe-9-0-0.bar2.Cleveland1.Level3.net           4.78.59.45        6      116ms       107ms      0%        109 / 110  28ms / 510ms
ae-0-11.bar1.Cleveland1.Level3.net            4.69.136.185      7      107ms       122ms      0%        110 / 110  28ms / 579ms
ae-6-6.ebr1.Washington1.Level3.net            4.69.136.190      8      30ms        134ms      0%        109 / 110  29ms / 703ms
ae-91-91.csw4.Washington1.Level3.net          4.69.134.142      9      75ms        129ms      2%        107 / 110  30ms / 654ms
ae-4-99.edge1.Washington4.Level3.net          4.68.17.210       10     37ms                   100%      0 / 110
* Unknown Host *                              4.68.111.254      11     335ms                  100%      0 / 109
0.ae2.XL4.IAD8.ALTER.NET                      152.63.41.234     12     223ms       236ms      0%        109 / 109  29ms / 634ms
0.so-5-1-0.XL4.SJC7.ALTER.NET                 152.63.0.146      13     140ms       225ms      1%        107 / 109  103ms / 781ms
POS7-0.GW1.SJC7.ALTER.NET                     152.63.53.193     14     103ms       194ms      0%        108 / 109  103ms / 842ms
ea-gw2.customer.alter.net                     157.130.194.226   15     112ms       206ms      0%        109 / 109  103ms / 741ms
edge01.eqx-sjc.ea.com                         159.153.192.234   16     105ms       235ms      1%        107 / 109  104ms / 895ms
central-aw1.owo.com                           159.153.209.6     17     117ms       275ms      0%        109 / 109  104ms / 683ms

Thanks for anything that might be able to get done!

 

[Shamus Turlough]

Every week night, trying to get to Lake Austin to play is now a crapshoot. UOTrace looks like this right now and when I can login it's the NPC 3-step. Since ALTER.NET hands off to you folks, is there anything you might be able to swing to get some ping improvement?

I'm going thru my ISP Tech support (Roadrunner) for their local hop (#2) and see what they might be able to do with Level3.net.
====

Host Name                                     IP Address        Hop    Ping Time   Ping Avg   % Loss    Pkts r/s   Ping best/worst
* Unknown Host *                              10.101.16.1       2      60ms        180ms      1%        108 / 110  7ms / 691ms
gig4-1-0.4007.syrcnycsr-rtr10.nyroc.rr.com    24.92.227.13      3      422ms       141ms      0%        110 / 110  7ms / 542ms
xe-3-3-0-0.rochnyei-rtr000.nyroc.rr.com       24.24.7.49        4      342ms       119ms      0%        110 / 110  10ms / 625ms
ae10-0.syrcnycsr-rtr03.nyroc.rr.com           24.24.21.220      5      248ms       112ms      0%        110 / 110  14ms / 587ms
xe-9-0-0.bar2.Cleveland1.Level3.net           4.78.59.45        6      116ms       107ms      0%        109 / 110  28ms / 510ms
ae-0-11.bar1.Cleveland1.Level3.net            4.69.136.185      7      107ms       122ms      0%        110 / 110  28ms / 579ms
ae-6-6.ebr1.Washington1.Level3.net            4.69.136.190      8      30ms        134ms      0%        109 / 110  29ms / 703ms
ae-91-91.csw4.Washington1.Level3.net          4.69.134.142      9      75ms        129ms      2%        107 / 110  30ms / 654ms
ae-4-99.edge1.Washington4.Level3.net          4.68.17.210       10     37ms                   100%      0 / 110
* Unknown Host *                              4.68.111.254      11     335ms                  100%      0 / 109
0.ae2.XL4.IAD8.ALTER.NET                      152.63.41.234     12     223ms       236ms      0%        109 / 109  29ms / 634ms
0.so-5-1-0.XL4.SJC7.ALTER.NET                 152.63.0.146      13     140ms       225ms      1%        107 / 109  103ms / 781ms
POS7-0.GW1.SJC7.ALTER.NET                     152.63.53.193     14     103ms       194ms      0%        108 / 109  103ms / 842ms
ea-gw2.customer.alter.net                     157.130.194.226   15     112ms       206ms      0%        109 / 109  103ms / 741ms
edge01.eqx-sjc.ea.com                         159.153.192.234   16     105ms       235ms      1%        107 / 109  104ms / 895ms
central-aw1.owo.com                           159.153.209.6     17     117ms       275ms      0%        109 / 109  104ms / 683ms

Thanks for anything that might be able to get done!

Looks like the biggest bottleneck is sitting in RR's routers, at least from the trace you posted. Notice the 422ms ping time in hop 2. Is that normal?

 

[Trebr Drab]

You could send this to your internet provider.
Alter.Net again? They seem to always pop up so many times in the past.

 

[Arcus]

Your problem is waaaaaaay before EA ot Alternet:

gig4-1-0.4007.syrcnycsr-rtr10.nyroc.rr.com 24.92.227.13 3 422ms

 

[Mapper]

Would restarting your router do anything I wonder? Considering it seems to be lagging on connection with the first hop I wonder if reconnecting the router would give you a faster route?

 

[olduofan]

nvm

 

[Beer_Cayse]

No and that's why I'm banging on them. They recently introduced the Roadrunner "Turbo" into our area and speeds have been in the pot since then. It's most evident weeknights - weekends are pretty decent most of the time.

Those last 2 hops in Level3.net have me wondering as well. Even tho I know some hops won't respond, the hop prior is experiencing packet loss as well. Perhaps they have some issues needing some work?

 

[Beer_Cayse]

Acknowledged more than one issue. See my note to Shamus on the .rr. hops and performance. But Level3 and ALTER are issues almost constantly.