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Cal Mythic - Billing choas and illegal unauthorized credit card billings

PlayerSkillFTW

Babbling Loonie
Stratics Veteran
Stratics Legend
UNLEASHED
Yeah, i cancelled 3 of my UO accounts last month around the 6th-8th, but picked the option to not forfeit the game time they were already paid for, just to not re-subscribe when the time ran out on them. And for some reason, they're still up, and i'm still getting billed for them, even though i cancelled them...

Visited that cluster **** of a website, and it won't let me log in to change my billing info, even adding _uo to the end of the "Mythic Master Account" just comes up with a Error. Total bull****.
 

Vampyre Kitty

Seasoned Veteran
Stratics Veteran
Stratics Legend
To anyone calling EA regarding billing problems or wanting their CC removed like I did.. guy said to give them 24/48 hrs as they are having a billing issue..gee no kidding.? Just wanted to give anyone a heads up in case they wanted to remove CC like I had wanted to... so you dont waste your time on eternal hold.. this is really frustrating and annoying..to make matters worse the billing crap isnt even right.. it has the wrong dates when its set to cut off or renew which I was hoping to avoid.. wtf happened to the cancel button...swear this is another ploy for them to rake the money in because we cant stop them from billing a damn account.
 
F

Fayled Dhreams

Guest
I have a quick question.. when you click the cancel on a sub does it cut it off like that moment? I don't want my cc being stored on their damn site ... I used to pull the billing info every month as many others do on here... but I'm afraid if I do that it will cut my acct off and I'll loose time I paid.. another worry I have is if I let it run out after pulling billing.. will I be able to reactivate if I want to..seems like people were having a problem with this too... would be nice if SOMEONE from EA would speak up about this bs already... we are all paying customers and we have really been left in the dark on this... :cursing:
:talktothehand: PURPLISHPINK! Be Thee GONE !!

I am currently debating hitting that switch ...
don't >need to<
both accounts were in cycle Before they started this little debacle ...
The >only< thing i would be "sure of" is IF (as you questioned) the account went inaccessible ...
I could ONLY be sure that >maybe< one thing had to do with another

I cannot be sure that what was there and then wasn't and now is, but shouldn't be because it wasn't ...
Will Remain ... STAY THE SAME as I think it is after saying cancel this out of date info ...

I changed my cards already ... they cannot get to THAT info (new/good)
IF (and by my reading they Have {will verify from my bankers office})
IF they re-run the old-reported stolen numbers >ever<

well
THEY can explain why they have bogus/stolen numbers

>I< did my due diligence,
They broke the only agreed to TOS that existed between "us" (EA - Me)
They had agreed to 30 days notice PRIOR to "a change of rate"
Their current Origin agreement >includes< and/or METHOD of dealing with the monies and the same 30 days of notice.

Ah well what the heck ...
Launch uo.exe
Patch screen no notice
Login screen no notice
Shard selection no notice
Char selection
Account >select<
whir whir whir
The connection has timed out
The server at account.ea.com is taking too long to respond.

*shrugs*
 
H

Hand

Guest
I just paid my $65 ish for 6 months... and I had just paid this during migration... and I have now been billed twice... *sigh*
 

Wenchkin

Babbling Loonie
Alumni
Stratics Veteran
Stratics Legend
Re: Cal Mythic - Billing chaos and illegal unauthorized credit card billings

Devil's Advocate here:

Some of you are complaining about info that was removed, or added (such as GTC) just prior to the migration, and was not that state afterward.

Ever think that, just like publishes, that they have to BACK UP the entire database at some point, and that your changes (be it removing billing info, or applying a GTC) might have occurred AFTER your part of the database had been backed up?

Databases are notoriously foul beasts when it comes to backing their data up, then accessing that same data via another program - or in many cases the IDENTICAL program installed on another machine.

A saying common among those that work on databases for a living is that one of the derivatives of Murphy's Law is that "No Database survives migration intact" no matter how much care is put into the move. Pointers get lost, or reset to default position. File names get treated as different, even though they are identical, and you have to go in and RENAME the file via retyping to get it to match up (I've had this one happen to me), etc.

Which reminds me of another quip I've heard, that I'll leave with...

"And on the 8th day, Satan created dBASE, and that's when everything went to hell."
The card info that got re-instated was removed more than 2 months ago. I removed my own info from another account that I was closing at the same time. My own card info hasn't re-appeared since I nuked it, only my partner's. So I don't think this came about because of any backup being restored. Had that occurred, both his card and mine should have been there - they were nuked within minutes of each other.

The account that my fella topped up is still active, so I suspect the system detected the live account and looked for the last card details that were used on it. And pulled them back onto my account. Probably intended as a helpful thing, but in my case it wasn't supposed to.

*hands the dev team a large coffee pot and some irons to get rid of the kinks*

Wenchy
 

Kas Althume

Crazed Zealot
Stratics Veteran
Stratics Legend
Re: Cal Mythic - Billing chaos and illegal unauthorized credit card billings

.. it comes to backing their data up, then accessing that same data via another program - or in many cases the IDENTICAL program installed on another machine.
When i have to migrate a database on a server I'm in charge of i always remove all access to that database. Once noone/nothing can access the database i start the update/migration. I doubt EA was stupid enough to allow write access to the account database while they did a backup or migrated the stuff. Oh wait .. it is EA ...
 
F

Fishy McHook

Guest
ok this is the way i see it. Ea has messed with me for 11 years can't walk away from uo to much time and money in it. BUT when uo goes down i'll never get a ea or afflints games again i will ban them from my rl house. i just hope more ppl feel this way.:link:
 

LordGenesis

Adventurer
Stratics Veteran
Stratics Legend
ok this is the way i see it. Ea has messed with me for 11 years can't walk away from uo to much time and money in it. BUT when uo goes down i'll never get a ea or afflints games again i will ban them from my rl house. i just hope more ppl feel this way.:link:
Im in the same boat but this is getting ridiculous.

14 years of playing and paying and never had a tax issue up until now. Now my accounts are being taxed, and its not just me alot of people are getting taxxed when they never were... and the poor UK people are getting double taxxed.

Something is not right with this whole crapfest they called "a more robust billing system", its full of glitches and holes... and im so debating removing all my information from their systems. I dont wanna see a repeat of what happened to Sony in april when they got comprimised and had millions of users account info stolen because their system had "holes" in it that they werent aware of.

:(
 

icm420

Sage
Stratics Veteran
Stratics Legend
ok this is the way i see it. Ea has messed with me for 11 years can't walk away from uo to much time and money in it. BUT when uo goes down i'll never get a ea or afflints games again i will ban them from my rl house. i just hope more ppl feel this way.:link:
I am a big blizzard supporter, I think wow is horrible, but I like how they run their games, I LOVE their customer support and I like their advertising. I had a guy from blizzard spend a good deal of time working with me to figure out why diablo2 was lagging so bad. Diablo2 is a free to play game that is like 10years old. I thought that said a lot about blizzard and their commitment to stick to their titles. When UO goes down I will certainly look at a blizzard title, **** even a company I've never heard of, before I look at another EA title. The only game EA ever did well was Madden Football. I don't know how involved they are with it, it has EA on it tho, it's a great game, and has been for a long time. I often wonder how EA stays in business...
 

RaDian FlGith

Babbling Loonie
Stratics Veteran
Stratics Legend
This is not a registered third party reseller
SAY WHAT?????

Ummm... wow.

Great job, EA, showing just how out of touch you are with your own gaming studios.

Of course, this also explains the craptastic interface at uogamecodes.com -- EA doesn't control it. I'd bet it's a licensed (or should I say, "unauthorized licensed") reseller.

Le. Sigh.

Anyone feel like some caliope music? I know I am.
 

RaDian FlGith

Babbling Loonie
Stratics Veteran
Stratics Legend
Except that it wasn't Mythic's choice, this is all EA and their lust to try and recreate Steam and Ubisoft's services through Origin.com.
Well, and sadly, they aren't going to reconfigure how this whole Origin thing works just for users of some ancient online game that 95% of EA's executives don't even know still exists.
 

THP

Always Present
Stratics Veteran
Stratics Legend
ok this is the way i see it. Ea has messed with me for 11 years can't walk away from uo to much time and money in it. BUT when uo goes down i'll never get a ea or afflints games again i will ban them from my rl house. i just hope more ppl feel this way.:link:
Same here..12 years plus i cant just walk away...but when UO dies...EA/Origin...never ever again.... the last week as been a total disgrace and i have really lost any credit with this company....

I will be here till they turn the UO lights of....WONT TOUCH ANOTHER EA/ORIGIN GAME EVER AGAIN

nOT UNLESS THEY MAKE THIS MESS RIGHT//// free year subs will work just fine...BUT ONLY JUST..
 

Ludes

Babbling Loonie
Alumni
Stratics Veteran
Stratics Legend
I accept beer donations via Paypal :p

From my knowledge though, a prepaid visa/mastercard should only run $3.95 + whatever you want on there in cash.


PayPal won't let me send beer.. :(

But I'm having a big party Friday night and anyone here is invited.. There will be accomodations for people flying, driving or bussing in.. I have spare bedrooms.

PM me if you can come I'll even arrange for you to be picked up at the airport..

I'm closing one of the restaurants early it'll be free food and booze till you pass out.

Shoulda seen the party right after Rennaissance..
Now that was a hurricane here on Stratics.. makes Account Migration look like a Spring rainfall.

Actually I'm serious come one come all..
PM me for details if you need a ride or whatever..
 

Ludes

Babbling Loonie
Alumni
Stratics Veteran
Stratics Legend
Almost forgot to mention.. bring a comp. LAN games and group events are a big part of my parties.

CPU only is ok,we can scrounge monitors and keyboards and such for the weekend!
 
C

Capn Kranky

Guest
Why does this seem to be news to you ... that EA hasn't a real clue. <smiles> Just rhetorical as I know you've been around long enough.

<slight poke, poke, jab, jab, nudge>
 
W

Woodsman

Guest
Well, and sadly, they aren't going to reconfigure how this whole Origin thing works just for users of some ancient online game that 95% of EA's executives don't even know still exists.
They have been out in force touting the benefits of Origin this week:

The Escapist : News : Origin Online Exclusivity Won't Hurt The Old Republic, Says BioWare
Zeschuk is a high-profile EA employee, so it's unlikely that he's going to turn around and say anything bad about Origin. That said, it's unlikely that Origin will actually be bad, at least, not if EA really wants to compete against the likes of Steam. Unfortunately, it seems that Origin has something of a curious streak, by which I mean that the terms and conditions give it permission to mine your computer for information and sell it to advertisers. That's going to put some people off, no matter how good The Old Republic actually turns out to be.
The more I read about Origin and the migrations and read the Origin support boards, the less and less I'm surprised.

I think somebody at EA said "hey, those Mythic games, they are online, Origin is online, let's get them in Origin somehow". I give it three months before the accounts.eamythic.com website/branding goes away and we're logging directly into Origin.
 

Slayvite

Crazed Zealot
Supporter
Stratics Veteran
Stratics Legend
*sighs*
Well can i now add my name to those being royally screwed up by the new billing.
Everything was fine, had my accounts done,cc info uptodate,ect.

All was looking as though i had gotten through it with barely a scratch......
Then this morning came, 2 e-mails from EA.
One saying they didn't have correct billing info on file,
2nd stating they had cancelled my accounts due to no CC info on file.

Sure enough no access to game.
Back to the Web-site to see whats up.........oh no that would be too easy.

Now states the E-mail (username) is invalid.
I know it's good as it's the only one i got and also the SAME bloody e-mail they sent their e-mails too so they must have it.

Won't let me do anything else without the correct email so it look's like i'm joining the growing que of people on hold to EA...........

Poor, very poor.

I tell you what, i'll get my lad out of kindergarden to come and help you out shall i, he couldn't make anymore of a mess than this screwup allready.

:gun::stretcher::sad3:
 

Ludes

Babbling Loonie
Alumni
Stratics Veteran
Stratics Legend
*sighs*
Well can i now add my name to those being royally screwed up by the new billing.
Everything was fine, had my accounts done,cc info uptodate,ect.

All was looking as though i had gotten through it with barely a scratch......
Then this morning came, 2 e-mails from EA.
One saying they didn't have correct billing info on file,
2nd stating they had cancelled my accounts due to no CC info on file.

Sure enough no access to game.
Back to the Web-site to see whats up.........oh no that would be too easy.

Now states the E-mail (username) is invalid.
I know it's good as it's the only one i got and also the SAME bloody e-mail they sent their e-mails too so they must have it.

Won't let me do anything else without the correct email so it look's like i'm joining the growing que of people on hold to EA...........

Poor, very poor.

I tell you what, i'll get my lad out of kindergarden to come and help you out shall i, he couldn't make anymore of a mess than this screwup allready.

:gun::stretcher::sad3:
Slayvite.. come to my party.
Your the kinda people I get along with..
 

Ludes

Babbling Loonie
Alumni
Stratics Veteran
Stratics Legend
Dude whens the last time you took a vacation? I know it's not the two week vacation our dads were used to but hey.. if you left now from Iowa you could be here by Thursday evening and you could meet the family and help me set up for the party..


Just going off current RSVP's I'm gonna need quite a few more wired LAN ports..

Thought everyone would be wireless by now.. but no biggie.. just have to run some hubs.. you could help me.. :)
 

Basara

UO Forum Moderator
Moderator
Professional
Governor
Stratics Veteran
Stratics Legend
Wiki Moderator
UNLEASHED
Campaign Supporter
BTW, those of you actually able to get into your accounts might want to check them.

I had 2 of my 3 accounts go from 6-month billing (which were due in October and November, respectively) to 90-day GTC that started on Monday. Between them, that's the equivalent of 2 months of free gametime over and above the billed time that they replaced.

My guess is that they are trying to hotfix some of the issues by converting all game time remaining under 90 days to 90 day GTC, so that people don't have to worry about immediately getting in to fix their accounts, but that change will actually cause me hardship, as it now puts my carefully orchestrated billing system (1 account per month, Q2 & Q4 of each year) to where all 3 of my accounts end up billing within 3 weeks, and 2 of them on the same day. IT also means that I have to reset them to the 6-month plans at the end of the GTC, so if you've already redone your accounts' billing, you may have to go back in and do it again.
 

The_Dude_

Journeyman
Stratics Veteran
Stratics Legend
I clicked this thread to see if a dev or anyone that matters had posted in this thread. Low and behold noone has. I'm so glad that i no longer play this game as this is a ****ing joke. Congrats ea you are pushing people away from this game faster then allowing every cheat to go unpunished. Go get a drink at the bar and pat yourselves on the back. Job well done.
 

Snakeman

Grand Poobah
Alumni
Stratics Veteran
Stratics Legend
Last time I went in to "JUST CHECK" my accounts I ended up being dbl billed for the acct's I checked (6mos fee's at that). No &^%$ing way am I going in to check! Not going to give them another excuse to re-bill me again. When the BS is over in awhile/few mos/etc then I will. If I get a Acct cancellation notice because of no CC info (they are all in there) then that acct will cease to exist & won't be re-upped. This will be the last time also for me that EA gets any $ when UO shuts down. 11 + yrs invested so far, but......
 

Siteswap

Visitor
Stratics Veteran
Stratics Legend
final straw. Once I figure out how to cancel my last remaining active account then thats me gone and EA can go **** themselves.
 
F

Fayled Dhreams

Guest
BTW, those of you actually able to get into your accounts might want to check them.

I had 2 of my 3 accounts go from 6-month billing (which were due in October and November, respectively) to 90-day GTC that started on Monday. Between them, that's the equivalent of 2 months of free gametime over and above the billed time that they replaced.

My guess is that they are trying to hotfix some of the issues by converting all game time remaining under 90 days to 90 day GTC, so that people don't have to worry about immediately getting in to fix their accounts, but that change will actually cause me hardship, as it now puts my carefully orchestrated billing system (1 account per month, Q2 & Q4 of each year) to where all 3 of my accounts end up billing within 3 weeks, and 2 of them on the same day. IT also means that I have to reset them to the 6-month plans at the end of the GTC, so if you've already redone your accounts' billing, you may have to go back in and do it again.
ouch! ... btw ... aren't you supposed to say nothing AFTER receiving that much hush money? They negotiated with you and got your permission to cover up their little error with a little extra gametime?
They DID get your permission to change Your accounting records ... right?
*ahem*
Let you know that your CC info is all safe and secure ... right?
Oh wait, No CC info, JUST GTC ...Free GTC ... you didn't pay for it, it cost them nothing ... no problem then, Basara always HAS paid by GTC codes ... so ... no CC info required ...
*waves hand* these are not the accounting records you are looking for ...

final straw. Once I figure out how to cancel my last remaining active account then thats me gone and EA can go **** themselves.
:lol: good luck with that ...*points up* when you quit dancing about on the web page ... scrubbing everything clean to your satisfaction ...
logout/off
:eyes:
logout = true then reset dummy numbers ...
*waves hand* siteswap last visit = 18jul2011 :eek:
 

Siteswap

Visitor
Stratics Veteran
Stratics Legend
:lol: good luck with that ...*points up* when you quit dancing about on the web page ... scrubbing everything clean to your satisfaction ...
logout/off
:eyes:
logout = true then reset dummy numbers ...
*waves hand* siteswap last visit = 18jul2011 :eek:
Now you see, thats why I used to have you on ignore. You talk absolute gibberish, although I do remember your "im quitting Stratics" post a while back when you wrote your farewell in a very eloquent and frankly normal way. You remember dont you? The post when you admitted that your whole posting style was contrived and deliberate for effect? That youre not really like this? That your quirky style is just an invention for these boards?

Anyway, whilst I'm quitting UO due to the fact I wont be ripped off any longer by the clowns at EA, i'll still stick around here to see whats going on and how things are developing.
 

NuSair

Crazed Zealot
Stratics Veteran
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Cal_Mythic
UO Producer
Send Message User Lists
Last Activity: 08-13-2011 06:26 AM

Just sayin.
 

Nylan

Adventurer
Stratics Veteran
Stratics Legend
On 8/24 one of my accounts that was set up for reoccurring billing was blocked for no billing information on file.

I guess when the other 3 are block I am done.

Thanks, but no thanks.

If EA can't or wont do better than this, oh well.
:mad:
 

Basara

UO Forum Moderator
Moderator
Professional
Governor
Stratics Veteran
Stratics Legend
Wiki Moderator
UNLEASHED
Campaign Supporter
ouch! ... btw ... aren't you supposed to say nothing AFTER receiving that much hush money? They negotiated with you and got your permission to cover up their little error with a little extra gametime?
They DID get your permission to change Your accounting records ... right?
*ahem*
Let you know that your CC info is all safe and secure ... right?
Oh wait, No CC info, JUST GTC ...Free GTC ... you didn't pay for it, it cost them nothing ... no problem then, Basara always HAS paid by GTC codes ... so ... no CC info required ...
*waves hand* these are not the accounting records you are looking for ...
The only GTC I've ever used was the first 3 months of my second account - when I found a LBR GTC for sale at a local store in 2003, and bought it to set up that account for a friend to play as a gift (and making sure the account would be active for the 3 months required for the buddy promotion to kick in. Ironically, he lost his DSL service the next week, because his stepdaughter ran up $4000 in collect calls to a BF stationed overseas, and had hid the phone bills when they came in (so the parents' first indication something was wrong was being cut off). I ended up taking the account back over, and it's now my primary crafter & auctioneer account (I wish he'd told me quick enough to hop in and set all the characters up with PBDs, but that's life).

It's been a bank debit card ever since.

IMO, you risk more constantly retyping in the CC info every time you renew, then erasing it (from the chance you might get hit by a brand new keylogger trojan before it gets recognized by your antivirus database), than by leaving it in-system on EA's end. An analogy I've used before is comparing the danger of getting pulled over for running a red light.
IF you go a 100-mile route where you have to go through a light every mile, that greatly increases the chance you'll go through a light late, and be seen, compared if you go the 100 miles on an interstate highway, were the only lights are at the top of the entrance and exit ramps at each end of your trip.
 
F

Fayled Dhreams

Guest
The only GTC I've ever used

IMO, you risk more constantly retyping in the CC info every time you renew, then erasing it (from the chance you might get hit by a brand new keylogger trojan before it gets recognized by your antivirus database), than by leaving it in-system on EA's end. An analogy I've used before is comparing the danger of getting pulled over for running a red light.
IF you go a 100-mile route where you have to go through a light every mile, that greatly increases the chance you'll go through a light late, and be seen, compared if you go the 100 miles on an interstate highway, were the only lights are at the top of the entrance and exit ramps at each end of your trip.
ya know I was ribbing ya right? *wink*

And your security analogy is good, but for one word: you *grins*
In >general< your precautions are indeed correct ...

Then there's the paranoid anal retentive types like myself ...
full stop at all stoplights, left, right, left, right. (Left side could/would hit you first IF an intersection, still look around on a straight through, why the hell is this one here ... *shrugs*)

segregated prepaid account with "only may" caps and time frames for payout requests >against a list of "approved methods/merchants"< (only eft, no checks etc.)
was looping back to back auto 6 month periods(10+years), only "strange" one time requests would be myself, online, AFTER notifying bank of pending activity (expansions and upgrades ... >could have< but never did micro transaction's.


via a plug to net only to use and then unplug box scrubbed prior to exposure to net ... and after (wash rinse repeat *wink*)
only used when needed ...
not much chance of a keylogger ...

toss in that I happened to be >aware< that a questionable process >might< touch my money info ...
*shrugs* my info remained safe (and still remains closely monitored)

and day by day, vet by vet ...wth, wtf, why can't I get to my info, what is this?
OTHERS become aware that "somethings different"
bout two more months of that(pay a month coast three types) ... pause somewhat until december january, ~~ six week more of the drip drip drip
while the 6 month auto's are "awakened" and sorted out ...

~~February aught twelve ... the only ones left to ask, will be the absent coming back.

Chode rocks:party:
 

Lady Storm

Grand Inquisitor
Stratics Veteran
Stratics Legend
I am still waiting for help from the CS, had son put mains on his account for me.... I dont want e mails from some Tier3 person who thinks they know what I am asking for ...when its the polar opposite. They blow you off and give you days of silence waiting for them to respond when a simple phone call should do the trick....

How hard can it be to say all accounts are on grace till we "fix" this up right.. your accounts are safe or better yet the simple thing of making the list bigger. I am by no means the biggest account holder UO has. Infact im not even in the top 10 % All I want is to have them so i can access them when i need to. 1 account. How hard can it be??
 

Jade of Sonoma

Babbling Loonie
Stratics Veteran
Stratics Legend
EVERYONE here has had some form of trouble from this from getting set up, to accounts going down to people being ip banned because we were left alone to try to figure it out.


You all know good and well we won't be compensated in terms of money spent, gameplay lost or time wasted on this new CRAP.


This is my petition to bring back the old WORKING 14yo account management system.
Let OUR voices BE HEARD.

Signed Lythos- (atlantic)
Signed Jade of Sonoma

Thank goodness for these forums where players can discuss issues! We are not being well informed by the powers-that-be. They have left us in the dark, obviously not wanting to admit there are any problems with the migration. At least in here everyone is talking about the issues they are facing.
Instead of playing the game(s), everyone is involved in issues not of their making; trying to figure out the 'who what when where how and whys'. To add criminal injury to insult are the double charges many are experiencing because accounts were linked to Mythic's Account Management. I dread checking my Credit Card Account tomorrow to see if I have been double-billed.

Ezekiel Zane's #18 POST regarding the double billings, makes good common sense:
http://vboards.stratics.com/uhall/249362-double-charged-ea-uo-accounts.html
 
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