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Bugged screen - all black with loigng screen artwork

BahamaMama

BahamaMama

Seasoned Veteran
Stratics Veteran
Stratics Legend
I have a few old chars on some Asian shards that when I log them in I get a black screen and the main login screen artwork. It shows NPC names but I can't see anything else.

Any ideas on a fix or is customer service required?
 
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