• Hail Guest!
    We're looking for Community Content Contribuitors to Stratics. If you would like to write articles, fan fiction, do guild or shard event recaps, it's simple. Find out how in this thread: Community Contributions
  • Greetings Guest, Having Login Issues? Check this thread!
  • Hail Guest!,
    Please take a moment to read this post reminding you all of the importance of Account Security.
  • Hail Guest!
    Please read the new announcement concerning the upcoming addition to Stratics. You can find the announcement Here!

Billing Errors

A

Alea

Adventurer
Stratics Veteran
Stratics Legend
Not sure what is going on with uo, my credit card was billed last week for my account and i still can't access it, I contacted uo a week ago, and the customer service is crappy as usual. I spent an hour on the phone with the 800 number to finally be told they don't help with online versions, that I had to contact the website. Still waiting for a reply there.

I know I'm not the only one who had this problem a guildie of mine couldn't get into her account for a week after her card was billed.



Are you doing anything to fix this bug Jeremy? I'm paying for a service I can't access
 
J

Jeremy

Guest
Please do - jdalberg AT ea DOT com. I'll get it to the right people.
 
T

Tazar

Guest
Identify your account name (not password) and a full description of the issue. Jeremy should be able to take it from there, and I am sure she will reply if any more information is needed.

Safe Journeys!
 
T

The Home Guild

Guest
Alea said:
Not sure what is going on with uo, my credit card was billed last week for my account and i still can't access it, I contacted uo a week ago, and the customer service is crappy as usual. I spent an hour on the phone with the 800 number to finally be told they don't help with online versions, that I had to contact the website. Still waiting for a reply there.

I know I'm not the only one who had this problem a guildie of mine couldn't get into her account for a week after her card was billed.



Are you doing anything to fix this bug Jeremy? I'm paying for a service I can't access
Click to expand...
if you read when you're in acct mgmt it tells you: Note: Make sure funds are available 5-7 days prior to your billing date. Your account will be preauthorized to ensure continual game play.

they pre bill you prior to your due date.. they place a temp hold to see if your funds are aval.. if thye aren't of course you can't play.
 
Z

ZippyTwitch

Lore Keeper
Stratics Veteran
Stratics Legend
Also check the basic stupid things. Like make sure your typing the proper password and sometimes you can accidentally add an extra letter to your username and not notice it. I'm not sure if passwords are case sensitive for UO or not. But could check that also.
 
F

Flora Green

Guest
They are case sensitive. I tried several times recently before realizing my kid had hit the caps lock key. :)
 
A

Alea

Adventurer
Stratics Veteran
Stratics Legend
The Home Guild said:
if you read when you're in acct mgmt it tells you: Note: Make sure funds are available 5-7 days prior to your billing date. Your account will be preauthorized to ensure continual game play.

they pre bill you prior to your due date.. they place a temp hold to see if your funds are aval.. if thye aren't of course you can't play.
Click to expand...


I dont think that is the case here thou. My payment was refunded this morning, it was never posted to my account.
As far as my friends problem with that just had the same issue with her payment and account. Her payment was posted to someone else account.

I'm guessing that is why the billing dept has been down since yesterday.

As far as the wrong password extra, I have been onto my account info page and it shows my account has been suspended for no game time coupon
 
You must log in or register to reply here.
Top